Job Ref: 214631937

Date: 2021-09-10 13:49:06

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Onboarding Coordinator (Lettings)

Two roles available – Agile working with one covering the Central Bedfordshire area and one covering the Northamptonshire area

Full Time Permanent

£27,000

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

Our client is passionate about their communities and they are committed to being a Learning Organisation, developing talent to deliver their service goals and supporting the next generation into a career in Housing.

About the role:

Our client is currently looking for two Onboarding Coordinators (Lettings) to join their team.

These roles are agile working with one role covering the north of the district e.g Northamptonshire, Daventry and Rushden.

The other role will be covering the south of the district e.g. Bedfordshire, Central Bedfordshire and Cambridgeshire.

Their central office is located in Milton Keynes and we ask all our colleagues to come into the office once a fortnight for training and team meetings (this will be more often during your induction period).

The main purpose of these roles is to manage the move in / move out process making it simple and customer focused and ensuring that properties are prepared to the agreed standard for incoming customers.

Your main responsibilities will include:

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Dealing with enquiries into the team, ensuring that customer service standards are followed

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Coordinating every aspect of the move in / move out process, ensuring that it is simple and seamless customers

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Responding promptly to any customers giving notice to terminate a tenancy and providing guidance about the leaving standard, liability for repairs, potential recharges and any outstanding rent payment due

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Ensuring that outgoing customers are aware of any incentive schemes

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Carrying out inspections prior to outgoing customers leaving

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Closing monitoring the progress of all empty properties, liaising with the empty homes team to ensure empty periods are kept to a minimum

What they’re looking for:

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Experience of working within a customer service environment, ideally within lettings or tenancy management

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Experience of delivering outstanding customer service

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Excellent communication skills with the ability to convey complex information to customers

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A high level of emotional intelligence with the ability to handle challenging customer situations sensitively and professionally

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The ability to process data quickly and accurately

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The ability to follow procedures and maintain clear and concise records

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Excellent problem solving and decision making capabilities

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Ability to travel efficiently and effectively between sites and individual properties

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Knowledge of allocations systems and local authority processes (advantageous)

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Knowledge of housing legislation ad tenancy conditions (advantageous)

What they offer:

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Annual leave 25 days rising to 30 days with length of service

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more! (see attached benefits list)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

NO AGENCIES

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