Job Ref: 215111810

Date: 2021-11-09 11:15:31

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Life24 Technician / Independent Living
Kents Hill, Milton Keynes
£24.746.13 per annum
Full Time
Permanent
Would you thrive in a job that is making a real difference to people’s lives in your region?
Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.
We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.
About the role:
We are currently seeking a Life24 Technician to join our team. The main purpose of this role is to deliver and promote the Life 24 Service to prospective customers and external organisations in a professional manner. This will include responding to customer queries, assessing needs, installing equipment for new customers and reviewing the service provided to current customers.
You’ll be responsible for:
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Assessing, programming, installing and problem solving for assistive technology units and sensors
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Operating within the Telecare Enabled Care standards set by the Telecare Services Authority
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Supporting customers to understand the equipment installed, enabling them to maintain their independence
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Undertaking comprehensive reviews of customers to ensure that the appropriate equipment continues to meet their needs
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Liaising with the alarm response centre
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Testing alarm equipment
What we’re looking for:
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Good IT skills with the ability to use MS Word, Excel and Outlook as well as tailored computer systems
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Experience of working as part of a team as well as lone working
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Administrative experience including call handling, letter writing, report writing, keep electronic and paper records, maintaining confidentiality
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Awareness of the Data Protection Act
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Strong organisational skills with the ability to plan and prioritise
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Understanding of needs and risk assessment procedures
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Ability to follow policies and procedures
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Ability to encourage customer inclusion in their own assessment and review of need
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Enthusiastic about new technology
What we offer:
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Annual leave 25 days rising to 30 days with length of service
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Generous defined contribution pension scheme – employer contribution up to 10%
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Life assurance (2x salary)
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Generous sick pay
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Free car parking
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Numerous learning and development opportunities including qualifications
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Paid professional subscriptions (max 2 if both relevant to role)
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Agile working
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Medicash counselling (helpline and face to face)
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On-site wellbeing activities including massages
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Free annual flu jabs
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Plus lots more! (see attached benefits list)
If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.
You are just one click away from starting your journey with us…
We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.
NO AGENCIES
Closing date: 22 November 2021
Phone screening: 29 November 2021
Interviews: 3 December 2021
#Jobs #Recruiting #Life24Technician #IndependentLiving #CustomerService #CustomerSupport #DataProtection #SocialCare #HousingSupport #HousingJobs #KentsHill #MiltonKeynes

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