Job Ref: 214937042

Date: 2021-10-18 15:39:05

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IT Support Assistant
Kents Hill, Milton Keynes
£25,000 per annum
Full Time
Permanent
Would you thrive in a job that is making a real difference to people’s lives in your region?
Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.
We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.
About the role:
We are currently seeking an IT Support Assistant to join our IT Service Desk. The main purpose of this role is to handle phone enquiries and solve IT requests or escalating for further investigation where necessary.
Your main responsibilities will include:
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Providing first line support to over 300 colleagues
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Providing software, business apps and infrastructure support
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Investigating, troubleshooting/diagnosing and solving faults
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Rolling out software updates to systems and devices
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Monitoring and escalating incident and services requests tickets accordingly
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Offering services via remote assistance and in person
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Communicating changes in the status of requests as well as resolutions as they become available
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Installing and configuring hardware, software and other systems
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Setting up accounts and permissions on MS Active Directory
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Solving password requests
What we’re looking for:
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Experience of providing an effective support service to colleagues via telephone, helpdesk system and / or email
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Experience of working within a support environment
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Knowledge of MS Products – OS and applications
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Enthusiasm for IT and the application of IT solutions to business problems
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Commitment to customer care and helping users achieve their goals
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Knowledge of Microsoft 365, SharePoint and EDRM systems, system / hardware configuration, MDM system and basic networking would be an advantage
What we offer:
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Annual leave 25 days rising to 30 days with length of service
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Generous defined contribution pension scheme – employer contribution up to 10%
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Life assurance (2x salary)
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Generous sick pay
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Free car parking
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Numerous learning and development opportunities including qualifications
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Paid professional subscriptions (max 2 if both relevant to role)
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Agile working
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Employee Assistance programme (including counselling via helpline and/or face-to-face)
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On-site wellbeing activities including massages
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Free annual flu jabs
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Plus lots more! (see attached benefits list)
If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.
You are just one click away from starting your journey with us…
We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.
NO AGENCIES
Closing date: Monday 1 November 2021
Interviews: Friday 5 November 2021
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