Job Ref: 215941672

Date: 2022-03-02 16:07:17

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Riverview Recruitment are delighted to partner with Hedsor House to find their new exceptional and experienced Operations Manager to join their passionate team immediately.

The successful candidate will have a proven record of Hospitality Operations, high quality Facilities Management, Health and Safety, Project Management and Minor or Major building works. Experience of a wide range of events and an understanding of the events industry is not essential but may support your application.

The role, which reports to the Managing Director, has one direct report, but manages a plethora of suppliers and contractors to maintain and grow the high-quality facilities and hospitality offering. The successful candidate will develop and control the existing maintenance and capex budget of over £500,000 and deliver on the growth plans. It will be your responsibility to provide advice & support to the executive board at Hedsor on all aspects of maintaining the high standards of the house and grounds, the delivery of minor project works, health & safety, compliance, and contract management.

The role will require regular interaction with suppliers and external consultants and attending high level business meetings. It would be beneficial to have worked in estate / property management of a prestigious environment in either hospitality, a higher education institution, commercial events, or leisure sector.

About Hedsor House

Hedsor House is an award winning and leading UK wedding and event venue with 13 newly refurbished bedrooms, set within 100 acres of historic parkland and Grade II listed gardens in Buckinghamshire, 26 miles from Central London and 15 miles from Heathrow Airport. This is a unique opportunity to take on a senior leadership role at this rapidly growing company and make an immediate, substantial impact. We are fast-paced and host incredible events.

The business has more than tripled in size in the last 5 years and has recently benefited from substantial investments across the house including the creation of one of Europe's largest bridal suites. There is now a vision and appetite to grow the business further.

About the Position

Reporting to the Managing Director, the Operations Manager is a key part of our senior leadership team and is responsible for developing and executing a clearly defined maintenance and capex strategy for delivering a 5* venue to ensure a high level of sales and fantastic customer experience. There will be strong overlap with the Events team to support them to deliver high quality experiences. The Operations Manager will be responsible for planning, budgeting, executing of all maintenance, health and safety, minor and major works of the company.

You will…

1. Manage, support, and build our incredible team to execute against our vision and strategy.

2. Develop and execute a new maintenance and operations strategy to ensure a high Do you managelevel of quality and safety across the company and events.

3. Grow and develop the Estate by planning and executing projects identified by the MD, minor replacement works, refurbishments, upgrades, redevelopment of bedrooms or function rooms.

4. Manage, monitor, and coordinate all operations relating to the delivery of the high standards of the estate.

5. Ensure that all relevant FM, maintenance contracts are up to date and the SLAs are being adhered to.

6. Carry out regular Health & Safety and risk assessment inspections, audits and housekeeping tours, ensuring evaluation of findings recorded and consequent actions monitored and reviewed regularly.

7. Act as the lead project interface between the construction project manager, contractors, architects, consultants and the local authority during development, delivery, and post –completion stages of a project.

8. To manage Hedsor House directly appointed sub-contractors for cleaning services, security, grounds maintenance, laundry, hard FM services providers, electrical, air-conditioning, boilers, and plumbing.

9. Conduct procurement and contract management, including preparation of tender documents.

10. Manage the delivery of projects, minor works, and reactive maintenance tasks to ensure contractual, legal, health & safety, environmental, quality, cost and time compliance is carried out in line with Hedsor House objectives.

11. Be a part of the senior leadership team responsible for the overall Hedsor House Operations strategy.

You have…

1. At least 5 years of professional experience, with at least four in operations

2. At least 3 years of management experience of internal sales staff and external suppliers, ensuring that your team delivers on targets and strategies

3. Proven track record managing an estate with a customer-centric focus

4. Health & Safety Certification NEBOSH/IOSH

5. CDM Regulations 2015

6. Prince2 Practitioner

7. Strong financial acumen & understanding

8. A proven track record of demonstrated success creating and executing maintenance, operations, FM and H+S across hospitality or other operations.

9. A clear interest in and patience for training and developing members of your team

You are…

1. Proactive, ambitious, and assertive: you take full ownership of your work and have extremely high expectations for yourself and your team

2. Able to work in fast-paced environments and proven ability to multitask.

3. Management of high-volume small projects and reactive maintenance tasks

4. Ability to problem solve and have excellent attention to detail

5. Entrepreneurial in nature, with passion and a true “team first” orientation

6. A proven ability to provide commercial advice

7. A person with excellent personal character: you are a self-disciplined executive with strong integrity who consistently demonstrates respect for teammates, suppliers and customers

8. Quantitative and analytical in nature and love to dive deep into the numbers in order to use data to drive strategic decisions

9. Passionate about our business: you love amazing events, making sales and helping our clients host the most incredible occasions.

Riverview has been retained by Hedsor House in this appointment. All applications should be sent to Maija Rousell for consideration

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