Job Ref: 215262825

Date: 2021-11-26 13:41:59

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Client Success Representative – £25k – £27k

We are delighted to be recruiting for a Client Success Executive to join our clients growing business to assist clients and their users with the onboarding, training and best practice use of their software services.

Within this role you will be required to speak to clients every day between the first contract signature to contract re-negotiation. You would be the point person for all customer needs, ensuring they have a great experience while working with you to become their trusted partner.

Your key objective would be to ensure maximum client retention and we are seeking someone energetic and driven.

The role works closely with the sales and product development teams and would also help identify new opportunities within the client organisations which the sales team would follow-up on.

This is a highly visible role within the company and the spotlight will be firmly on your successes.

Fluency in speaking French, German, Italian or Spanish would be beneficial for this role.

About you:

* We are seeking a minimum of 2 years in a client success or account manager role, working ideally in a business to business subscription-based environment

* Comprehensive understanding of business service software and the benefits they bring

* Excellent verbal and written communication skills, must be comfortable using the phone as well as addressing a group of people with confidence and gravitas

* Fluency in speaking French, German, Italian or Spanish would be beneficial

* Deadline-driven self-starter

* Extremely organised with high attention to detail

* Highly motivated, resourceful, and results-orientated

* Excellent social skills; friendly and outgoing, not afraid to connect with new people

* Ability to build rapport & communicate effectively with business clients from middle managers up to and including the C suite of large global organisations

* Excellent multi-tasker, able to take on many projects without dropping the ball

* Problem solver – analytical and data driven

* Experience of Salesforce, customer success software and health scoring an advantage

This is a fantastic opportunity to join a leading company in their field and the role is offered with excellent benefits, support and career opportunities

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