Job Ref: 214691161

Date: 2021-09-17 15:53:25

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An exciting opportunity has arisen for a Supporter Care Assistant to join the fundraising department. You will be working in a team to deliver outstanding customer service to our supporters. You will be responsible for accurately processing donations and thanking supporters, as well as responding to enquires over the phone, email and in person at our headquarters in Stokenchurch.

This role will typically be the first point of contact with the charity for many donors, and it is essential that first impressions provide supporters with a positive experience.

Supporter Care Assistant Requirements:

Do you have excellent customer service skills? Do you have experience of working in a supporter or customer facing role? If you are a great communicator with an excellent telephone manner, then this role could be for you!

A basic knowledge of Microsoft Outlook, Excel, Word and Teams is essential while some knowledge of databases is desirable. You will also need to have an exceptional eye for detail and a positive can-do attitude.

Please submit a covering letter, outlining why your experiences make you a good fit for the role, along with your CV.

About us:

Thames Valley Air Ambulance is one of the UK’s leading air ambulance charities. We continuously push the boundaries of medical intervention, helicopter aviation and on-scene patient care to deliver a unique emergency service to patients, where and when it is most needed. This would not be possible without the help and generosity of our local community.

Location: Stokenchurch – nr High Wycombe, Buckinghamshire
Contract Type: Permanent
Hours: Full Time, 37.5 per week
Salary: £23,000 to £24,500 per annum, plus competitive benefits

Closing Date: 4th October 2021

You may have experience of the following: Supporter Care Assistant, Fundraising Assistant, Fundraising Officer, Fundraising Administrator, Fundraising Executive, Fundraiser, Administrator, Admin Assistant, Administrative Assistant, Customer Service Advisor, Charity, Third Sector, NFP, etc.

Ref: (Apply online only)

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