Job Ref: 215940273

Date: 2022-03-02 15:03:26

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Operations Lead Administrator
Location: Stokenchurch, Buckinghamshire (Flexible working possible)
Salary: Competitive, DOE
Contract: Full Time, Permanent
DEKRA is the world’s leading vehicle testing and inspections organisation, with over 44,000 employees in more than 50 countries. The core activities of the global DEKRA business involve vehicle inspections and testing, automotive solutions and claims management as well as process safety and explosives testing
Due to an increase in business, we have an exciting opportunity for an Operations Lead Administrator to join our team.
Working in a busy department, you will support the Operations Administration Manager in overseeing all tasks within the department and being a main point of escalations internally and externally.
This is a varied, fast paced role with the opportunity to take on more responsibility and support the Operations Lead Administrator with people management.
Key Duties:
* Ensure you are the point of escalation for team members and external contacts
* Support the Operations Administration Manager and Operations Directors with administrative tasks
* Handle the Operations Administration Managers tasks when they are absent
* Ensure Inspector resource is being deployed correctly
* Professionally and effectively provide training and support to new starters
* Show initiative to understand the business needs
* To work towards becoming responsible for specific agents within the team
* Answer all queries and cover all tasks across the team when necessary
* Ensure all shared inboxes are managed and within SLA
* Responsible for managing the telephony system, ensuring sufficient cover at all times
About you
The ideal candidate will
* Possess the ability to work in a busy environment
* Be able to demonstrate their ability to work on their own initiative
* Have experience delivering exceptional customer service
* Ability to demonstrate great working relationships
* Experience of managing / supervising a team
* Able to motivate and support others
* Experience of scheduling and holding team meetings
* Maintaining good communication
* Experience of managing difficult customers
To apply
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance!
No agencies please

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