Job Ref: 215086379

Date: 2021-11-05 10:33:41

Apply Now

An excellent opportunity to join an expanding organisation who are leaders within their field. The role is to ensure that business processes and supporting systems continue to meet business project stakeholder needs. A vital part of ensuring operations continues to produce without interruption. You will be responsible for driving the creation of process models (primarily conceptual/logical level models, often using business process analysis [BPA] tools) and work with others to provide the supporting process ecosystem and implementations (including screen interactions, dashboards, rule management and optimisation algorithms).
This position deals with the more tactical, day-to-day aspects of discovering, validating, documenting, and communicating business-process-related knowledge through modelling, simulating and analysing current and future states. A great opportunity for an individual who has gained strong experience within this field, who has a hands on approach.
Primary Responsibilities:
* Defines and documents business functions and processes.
* Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
Knowledge/Skills:
* Excellent oral and written communication skills
* Strong presentation, spreadsheet, flow charting, and word processing applications skills
* Enterprise Resource Planning System JD Edwards
* Strong Time management and organizational skills
* Intermec (Honeywell) RF Scanners
* Manage all tickets coming into SD Level 1 Queue for all BU's via Portal and email ingestion:
* Review Ticket to ensure relevant fields are populated
* Ensure ClassificationImpactUrgencyPriority is appropriate
* Initial troubleshooting
* If not successful, document and escalate to L2/L3 for resolution
* Password Resets for all BU's – could include Business Apps that do not use SSO (ex: AS/400 iSeries)
* Will require Active Directory Access to all OU's for SD Level 1's
* Account Creation, Updates, Removal – Active Directory, Lync, iSeries, Portal, Thrive, etc.
* Troubleshoot Commercial Apps – Word, Excel, PowerPoint, Box, etc.
* Troubleshoot Basic Hardware and Operating System Basics – Laptops, Desktops
* ShoreTel Support
* Cell Phone Support
* Network and Wi-Fi – Basic Connectivity Troubleshooting
* KACE (Service Desk Ticketing Tool)
* Outage Identification for SiteRegion as a result of active queue monitoring
* Ticket Lifecycle Management – Monitor for Aging/Stalled Tickets and push to resolution
* Service Request Processing and Monitoring (i.e., New Hires, Shared Folder Approval and Access, Printer Mapping)

Apply Now