Job Ref: 214964430

Date: 2021-10-21 09:48:15

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Responsibilities: Managing and updating stock profiles across the all customers, accounting for change in customer demand, working closely with the CSR team and Senior Management. You will also be able to identify any system issues or potential areas of system development, to aid the operation and report on a monthly basis, exploring ways of maintaining or improving performance. Assists in physical inventories and cycle counts. Maintains product location system. Ensures the optimal utilization of space. Rotates products as appropriate. Makes spot audits on inventory locations and accuracy.

Customer service

Promote 100% customer satisfaction, 100% of the time and focus on improving customer service within the team.

Ensure that customer queries are dealt with effectively and timely.

Ensure backup knowledge of accounts within the team.

Labor Management

Helps establish work schedules.

Operations

Conducts and follows the cycle and physical counting and leads the investigation in finding the discrepancies.

Documentation/ Records

Completes all necessary records and reports in a timely and accurate fashion. Recommends remedial actions to resolve any discrepancies that occur. Maintains all of the required documents.

Equipment

Ensures the efficient and safe operation of material handling equipment.

Safety, Sanitation, Security

Maintains a clean, neat and orderly work area. Assists in maintaining warehouse security as per Expeditors’ requirements. Conducts operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards.

Communication

Acts as a liaison between employees and management. Communicates industry and brand knowledge to associates. Issues written and oral instructions. Abides by the Expeditors International policy and procedures, and all security-related matters and enforces it on the employee level, and maintains a secure environment.

Compliance

Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.

Pass and improve in Expeditors Internal Operational Performance Assessment audit year over year, and no Improvement Opportunities for regulatory issues open.

Culture

Adhere to the company’s 10 cultural attributes and promote within department: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Knowledge and buy in to the company’s 10 Critical Success Factors

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