Job Ref: 215520368

Date: 2022-01-10 14:19:36

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As an established industry leader, Cowan Recovery Limited (t/a CMG) carry out a variety of important, interesting and specialised work with contracts for the Police, Motoring Organisations and Private Organisations. Due to our continual growth we are looking to recruit Control Centre Operators to work in our 24hr Control Centre based in Milton Keynes, Buckinghamshire. As a Control Centre Operator you will: Take incoming communications across a range of mediums (email, telephone etc.) which will be from the CMG Recovery Fleet, Account Customers and Police, ensuring that you respond accordingly and in the appropriate manner at all times Develop effective response plans from the correct operating procedures Deploy roadside resources, such as Recovery Technicians, and follow up to ensure the required activity has been undertaken to contribute to the achievement of required performance targets. Ensure that all parties are informed and receiving the accurate information in a timely manner Continuously monitor the operation of the network by obtaining and reviewing information from multiple sources so that appropriate action can be taken Ensure that accurate records of all works are kept and maintained Essential Skills – Good working knowledge of Office applications such as Outlook and Word – Able to accurately capture, record and relay information using appropriate technology – To be able to remain calm under pressure and demonstrate control if challenged – Excellent communication skills, verbal and written, with the ability to communicate issues to technical and non-technical people alike – Excellent organisational skills with the prioritisation and execution of actions and the ability to carry out their responsibilities with the minimum of supervision. Desirable Skills / Experience – Previous experience in either a customer services, logistics or planner role – Good geographical knowledge of the UK Additional Requirements – To primarily reside / live within a one hour travelling distance of the Newport Pagnell Head Office – To be able to pass Police Vetting processes

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