Job Ref: 212513829

Date: 2020-09-30 09:21:13

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Supported Living Service Manager – Milton Keynes

We have 4 supported living services in the Milton Keynes Area; these are located in the residential areas of Bletchley, Middleton, Crown Hill and Giffard Park. Autism Care is part of the Lifeways Group.

We are looking for an enthusiastic and self-motivated individual who wants to make a difference to the lives of the people we support

Our Service Managers are responsible for leading a team of support workers and Team Leaders to deliver person centered support to several service users within our supported living services in and around the Milton Keynes area.

Some of the people we support have complex needs; this means that some people have difficulty in communicating their needs and may require the use of signs/symbols or pictures to communicate with their support.

We provide support to a diverse range of needs, from low level support including supervision/prompting with medication, domestic tasks, shopping right through to full support with all aspects of day to day living which may include supporting someone with their personal care needs (bathing/toileting/dressing), cooking and preparing of meals, accessing their local community.

The people we support have varied challenges from very limited support through to complex care, and you will work collaboratively with the area manager to drive quality within the services to maximize opportunities for the people we support to have inclusive and great lives.

BENEFITS TO BECOMING PART OF THE LIFEWAYS GROUP FAMILY

· Store discounts and cash back schemes

· Fully paid induction

· Generous annual leave entitlement

· Pension

· Opportunity for overtime

· Employee Discount and Assistance Scheme

· We’ll pay for your DBS

· Ongoing coaching and support

· Opportunity to undertake a NVQ in health and social care

KEY RESPONSIBILITIES UNDERTAKEN BY THE SERVICE MANAGER:

* To monitor and support the delivery of person centred services to all people using the service.

* To monitor and support the health and safety of people using the service and support staff

* To ensure that the actions of all staff directly supporting people using the service support their care, protection and well-being, and in compliance with external regulations and standards

* To provide supervision and support to Team Leaders and Support Workers through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.

* To ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets

* To use and update IT processes to include the completion of accurate rota and timesheet information using Lifeways Cold Harbour system as per Lifeways procedures

* To work effectively with external agencies to promote the work of Lifeways and to increase referrals and placements within the Area in line with defined business targets.

* To develop the knowledge and skill of staff teams through delivering service specific training as and when required

* To develop own knowledge and practice relative to continuous service improvement

* Ensure that all services delivered are compliant to contract

* Audit services regularly and report accordingly

* Continuously improve service performance across services for which you are responsible

* Recognise and encourage innovation across services for which you are responsible

* Ensure that purchaser contracts and agreements are in place for all people using the service

SUPERVISORY RESPONSIBILITIES UNDERTAKEN BY THE SERVICE MANAGER:

* Supervise, mentor and act as a positive role model to Team Leaders to ensure effective and efficient person centred service delivery to all people who use the service

* Conduct annual performance appraisals for all team members

* Take a lead role in developing and delivering an appropriate induction programme for new staff

* Motivate the staff team to drive and improve service delivery

* Participate in rotational on-call system as assigned

SERVICE MANAGERS ARE REQUIRED TO WORK ON A SHIFT PATTERN BETWEEN MONDAY TO SUNDAY OVER A 24 HOUR PERIOD

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