Job Ref: 214732356

Date: 2021-09-23 14:55:22

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Job Description

Rent Advisor

9 months Fixed Term Contract/Secondment Opportunity

Aylesbury base with some agile working

Salary: £34635 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,

Our annual turnover of over £45 million,

We have more than 270 employees,

We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.

About the Role

This is a fantastic opportunity for an experienced Rent Advisor to join our team.

This role will require you to specialise in the collection of rent arrears and achieve the Trust’s performance targets for rent arrears recovery. This will include taking action on tenants who fail to pay their rent. You will also be responsible for providing support and advice to tenants and have a good working knowledge in relation to housing management and welfare benefits.

The successfully appointed Rent Advisor will be a highly motivated and organised individual with excellent communication skills both verbal and written, along with excellent IT skills; particularly with the use of Microsoft Office and be able to demonstrate a high level of numeracy skills.

About You

We’re looking for someone who understands how to connect with people. If you’re open minded, confident, compassionate and want to learn more about rent arrears recovery then we’d love to hear from you!

You will ideally have skills and attributes that include:

Experience in working in social housing or other front line customer service environments

A working knowledge of good practice in relation to housing management and welfare benefits

Knowledge of the legislation governing the recovery of rent arrears

A current driving licence and use of own vehicle

The minimum qualifications required are 5 GCSE's grade C and above (or equivalent including Maths and English)

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing date: 7th October 2021 – midday 
Interview date: 11th October 2021

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