Job Ref: 215562491

Date: 2022-01-13 18:00:33

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We are looking for ‘Rough Sleeper Support Workers’ to provide support in the community as outreach workers, finding and engaging with rough sleepers to determine if they are bedded down and then encouraging them to accept support, before reporting back. This will be from 6am to 2pm each day, potentially including weekends.

Responsibilities of the role.

Provide a customer-focussed and efficient service to our rough sleeping community, supporting them to achieve positive housing outcomes. Maintain an empathic and adaptable style through a person-centred approach to those with multiple complex needs. young people and their families.

Offer face to face support in the community at known rough sleeper locations to encourage engagement. Confirm and verify rough sleepers reported so ensure statutory obligations are delivered by the Housing Solutions Team. You may also be required to provide support at a location in the community at short notice where urgent assistance or engagement is required.

Refer rough sleepers to specialist agencies and information where necessary. Consider applicants support needs and associated risks, escalating as required and making appropriate referrals, such as safeguarding and prevention assistance.

Giving advice and information to rough sleeping residents so they understand future housing and their rights and responsibilities in that accommodation. This will include offering guidance on areas such as debt management, protection from eviction, meal preparation, self-care, anti-social behaviour, etc

Skills and qualifications

A sound understanding of current issues affecting rough sleepers and rough sleeper lifestyles with a minimum of 2 years frontline experience of working within this specialist field or equivalent demonstrating a proactive, problem-solving initiative to support a wide range of complex customer needs.

Ability to respond effectively to changeable or challenging situations, remaining clam and measured in approach to challenge.

Working to a field-based rota whilst prioritising workload.

Ability to write notes and record information clearly and to use written information to guide your work. Including the use of IT systems

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