Job Ref: 215832715

Date: 2022-02-16 15:50:02

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IT Technical Officer Permanent

Aylesbury base with some agile working

Salary: £39,000 per annum

Good range of company benefits

Full time – 37 hours per week

Are you self-motivated, passionate about helping people and keen to join a dynamic organisation? This may be the perfect position for you!

About Us

Vale of Aylesbury Housing Trust  is a ‘not-for-profit’ Registered Provider of affordable housing for nearly 20,000 people living and working in Aylesbury and across Buckinghamshire and beyond. 

we own and are responsible for over 8,500 homes,

Our annual turnover of over £45 million,

We have more than 300 employees,

We aim to make a significant social and economic contribution within the communities where we work.

Our Future

We are a dynamic organisation seeking to provide over 1000 new homes by 2025 while also increasing flexibility with the way we work and reducing our environmental impact and improving our sustainability.

About the Role

This is a fantastic opportunity for an experienced IT Technical Officer to join our team.

You will be joining a busy IT team and helping to support  the Trust’s established technologies ensuring the smooth running of our networks and servers with minimum downtime.,  whilst researching, evaluating and implementing new  technical solutions as appropriate.

On the Job you will:

Ensure that the Phone hardware and infrastructure, Computers, Servers,  Network Infrastructure and all other ICT provided systems and hardware are all functioning efficiently and that relevant security and virus systems are up to date and tested.

To be the IT Help Desks first point of call on all technical issues/problems that may occur and to perform initial diagnostics on problems and, where possible, solve them.  If unable to solve problems escalate to IT Infrastructure Manager and if required  report them to our external IT Partner(s) as appropriate and to take ownership of the issue until resolved.

Assist in the implementation of new technical solutions (both hardware and software), this could involve taking a Project Manager role during some implementations.

Ensure that the highest levels of customer care are practiced including dealing with complaints and service failure issues and to undertake reviews of the services provided.

Assist in the management of  all servers, (both physical and virtual)  ensuring we are maximising our resources, undertaking necessary housekeeping of servers and  software as required, this is to include upgrades.

To assist in the  back ups of all systems and working with the IT Infrastructure Manager to ensure that the Disaster Recovery Plan is tested yearly

Where required develop and deliver training programs for core Business Systems and hardware. This includes designing course materials and other documents such as handouts, manuals and exercises to support user training

Deputise for the IT Infrastructure Manager when required.

About You

We’re looking for someone who understands how to connect with people and has a good technical background with ability to explain complex solutions to non-technical people.

If you’re a proven technical IT background, and want to be part of a growing IT Team we’d love to hear from you!

You will ideally have skills and attributes that include:

good communication,

you enjoy a taking on complex and technical challenges

proven experience in technical diagnosis and troubleshooting

A patient and methodical approach to work aligned with the ability to manage and implement change.

Takes personal responsibility

Proven experience of rolling out Office and Exchange 365.

The minimum qualifications required are proven technical support experience, including supporting and administrating Office and Exchange 365 and Vmware.

Benefits include

28 days holiday plus Bank Holidays (pro rata for part time)

Discretionary performance related payment

Contributory pension scheme

Flexible working

Health Cash Plan

Workplace Options Employee Assistance Programme

Employee discount scheme

E&D Commitment

We’re inclusive with a strong set of values which express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury Vale’s diverse communities. We celebrate innovation and different points of view and want a team that is reflective of the communities we serve. Thus we welcome applicants from BAME backgrounds, and applicants who have status as an individual with a physical or mental disability.  Enthusiasm, willingness to contribute and a real commitment to connect and bring us closer to our customers and communities is essential. We are a Disability Confident Employer.

Closing date: 3rd March 2022 – Midday 
Interview date: 9/10 March 2022

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