Job Ref: 213447987

Date: 2021-03-29 11:29:00

Apply Now

This role is critical to the development of the business and will be instrumental in getting our CQC rating from “good” to “outstanding”. You must be confident working as part of a team, able to contribute ideas, be able to provide the necessary measurement of all aspects of the role and be passionate about care quality for clients. Not only are we looking for the person with the right skill set, but also someone who understands and will fit with our business culture.

Our Culture: We have determined that our values are:

* We do the right thing (not just the easy thing)

* We make people love us – by always trying to go the extra mile

* We are ambitious – for ourselves and the company

* We are professional – we do things to the highest possible standard

Our style is very down to earth and we sum it up as:

* We are straightforward

* We are enthusiastic

* We hate drama!

What this tends to look like on a day to day basis is an office that has a laid back style where people can be themselves but one that is positive and action oriented.

Job Purpose:

This role is required to support all clients and to make sure they receive care to the highest possible standard. In addition this role also has the accountability for CQC registration which means ensuring compliance with all governing body requirements and legislation relevant to the service:

– Acting in the best interests of the clients we support and ensuring that they implement systems to monitor quality and performance.
– A Registered Manager is not only answerable to their employer; they are also answerable to their governing body.
– In addition, the role involves providing Directors with regular activity reports and analysis
– Maintain compliance with all Legislation, Policy and Procedures.
– The management of all care processes from initial contact, whilst maintaining agreed standards.

Main Tasks, Role & Responsibilities

Care Consultation
– Carry out Care Consultations (either personally or manage the team of Field Care Supervisors to do these to the required standard) which includes:-
– Information giving
– Information gathering
– Needs assessment
– Risk assessment
– H&S assessment
– Relationship building
– Service agreement signing
– Support/care planning

Introductions
– Be responsible for introducing CAREGiver to client.
– Introduce Client Journal and ensure CAREGiver is fully informed.
– Ensure new CAREGivers to be included in existing packages are given the opportunity to shadow.

Quality Assurance
– Regularly audit the Client quality touch points to ensure we are meeting both CQC requirements and our standards for every Client
– Contact Client after initial introduction to ensure the service went as expected and that the client is happy with CAREGiver.
– Carry out regular QA visits and telephone calls.
– Ensure clients and CAREGivers are kept up to date with scheduling arrangements.
– Carry out service reviews
– Ensure that all information is relevant and up to date for each client.

General

RPN Information

Whenever you complete a care consultation or begin a service, ensure that both the referrer and any other identified relevant people are kept up to date with the process.

Policies and Procedures

– Regularly review and update with changes forwarded by National Office
– Responsibility for the implementation and update of all policies and procedures for compliance with regulation and legislation
– Ensure that any relevant Local Area Policies are adopted into your own policy and practice e.g. Safeguarding, Medication
– Ensure that we have Care Policies & Procedures are available to staff at all times
– Have a full understanding of the policies and procedures and be confident that all staff’s understand and are implementing them correctly.

Complaints
– Ensure all complaints, compliments or comments are appropriately recorded and responded to
– Ensure relevant reports are forwarded to relevant bodies

Health & Safety

– Ensure that Health & Safety audits are completed both in the office and within clients’ homes
– Complete risk assessments where needed
– Keep up to date with all relevant legislation
– Report all notifiable incidents to the relevant body
– Take all reasonable care for the safety of both yourself and others.

CQC
– Understand and evidence compliance with all governing body requirements
– Understand and evidence compliance with all appropriate legislation to your service.
– Implement all legislation that has any impact on the service provided in relation to meeting and exceeding standards.

HR
– Take part in disciplinaries, interviews and meetings following the company policy and procedures, issue disciplinary sanctions where needed, including adult protection issues.
– Take and follow advice from outside HR advisors relating to any disciplinary issues.

Record Keeping
– Maintain and review all records required by good practice and regulation for the effective running of the service
– Record all conversations with relevant others

Confidentiality & Data protection
– Ensure that you follow all policy & procedures to maintain confidentiality.
– Work within the guidance on the Data Protection Act.
– Ensure that staff understand the importance of maintaining confidentiality.

Planning
– Attend management meetings and provide reports relating to the business, to tasks completed and tasks outstanding.
– To contribute to the development of new business.
– Contribute to the strategic and business planning and implementation.

Undertake any training that is deemed necessary or mandatory by the company; take part in your own supervision, appraisal, KPI meetings and professional development. Maintain and improve professional knowledge and competence

Apply Now