Job Ref: 215035829

Date: 2021-10-30 13:43:45

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Our client has an exciting opportunity within their company for an experienced Telesales Team Leader to manage and lead a team of Telesales Executives, communicating company and departmental goals and targets effectively. Motivating team members and assessing performance, providing management support, including recruitment, training, performance management and absence management.

Responsibilities

* Day to day management of a small telesales team, including holidays, absence management, performance management

* Developing team members through call monitoring, side by side’s and 1-2-1’s

* Leading by example on sales calls to develop new business

* Effective management of daily call schedules, ensuring the team are prepared for the day

* Point of contact for team members to report activities on a daily basis including feedback on customer experiences and proactively resolving customer/product issues

* Creating and running relevant incentive programmes to maintain high motivation and target achievement within the telesales team

* Ensuring full adherence to company policies and procedures

* Proactively review, monitor, and manage 'not ready’ times and reason codes.

* Presenting new products and processes to team members using a positive engaging approach

* Updating and addressing missed opportunities, motivating, and coaching team

* Supporting staff ensuring encouragement for two-way open conversations from all team members

Essential requirements

* Excellent leadership skills, organisational skills

* Previous experience leading a telesales team

* The ability to develop and maintain professional relationships with team members

* Address unwanted behaviours within the team whilst leading by example

* Apply commercial acumen to orders and promotional opportunities

* A good understanding of foodservice industry

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