Job Ref: 215688627

Date: 2022-01-31 09:30:31

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Do you want to join a company that values its people and offers high-quality customer service?

Agria Pet Insurance has a fantastic opportunity for a Telephone Sales Executive to join the team. The role will be hybrid based upon completion of the training which will take place in our Aylesbury offices, once training is completed you have the option to work 3 days in the office and 2 days at home. However, there is an option to work from the offices 5 days a week, if preferred. You must also have excellent home broadband connection in order to run our multiple systems.

You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary of £18,000 – £21,000 per annum depending on experience plus commission and benefits.

Working hours: 36 hours per week, Monday to Friday from 9am to 6pm and 1 in 3 Saturdays working 9am to 1pm on a rotational shift pattern.

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide insurance for animals, so truly understand and care about our customers and their beloved pets.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight into what's best for pets. We give back too – including supporting hundreds of animal rescues, protecting over 80,000 rescued animals, and through donations of over £1m to animal charities.

We are a strong, growing business with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2020, were awarded Most Trusted Pet Insurer in 2021, and are proud to be one of the only carbon neutral pet insurers in the UK.

In return for joining us, we will offer you a whole array of benefits including:

25 days holiday plus 8 bank holidays

Holiday buying and selling scheme

A day off on your birthday

A competitive pension and life assurance scheme

Discounted gym membership

Online and high street discounts

Social events and so much more

About the role:

As our Telephone Sales Executive, you will contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets. You will also deal with inbound and outbound calls, to assist customers and provide them with all relevant information, quotations and insurance queries, as well as making accurate and rapid cost calculations for customers.

Responsibilities will include:

Ensuring customers are provided with all of the relevant information they need to make an informed decision and purchase

Identifying the customer’s needs, highlighting product features and benefits of policies

Maintaining customer records and taking telephone payments in compliance with security protocols

Utilising skills gained in training by closing sales and using a consultative and confident approach

Achieving sales, service and productivity targets

Responding to and following up sales and/or service enquiries using appropriate methods of communication

Be fully conversant and ensure all company and departmental policies, procedures and standards are adhered to at all times

Carrying out additional duties as requested by management to meet business requirements

Attending training, meetings and company events

Complying with Health and Safety policies and procedures

What we are looking for:

Effective questioning and listening skills

Good organisational and interpersonal skills

Ability to work under pressure and to tight deadlines

Computer literate (MS Office) with keyboard skills

Precise comprehension and ability to communicate clearly in both verbal and written form

Ability to work to agreed performance targets

Ability to work independently and as part of a team

Wants to take ownership using own by use Initiative and problem solving

Have enthusiasm and a positive mental attitude

Be open to learning new things and be a fast learner

Can cope well under pressure

Have determination and perseverance

Have a smart approach to persuasion and negotiation

Excellent and demonstrable knowledge of horses and the equine sector required

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Telephone Sales Executive or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check

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