Job Ref: 214702527

Date: 2021-09-20 16:29:40

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Agria Pet Insurance has some fantastic opportunity for Telephone Sales Agents to join our team based in Aylesbury. You will join us on a full time, permanent basis and in return, you will receive a highly competitive salary of £18,000 – £21,000 per annum, depending on experience, plus commission and benefits.

The roles are office based, but you will have the option to work on a hybrid basis following successful completion of your training.

Agria Pet Insurance Limited administers a range of pet insurance policies including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pet.  We have been named one of the UK’s best workplaces for 2020 so this is an exciting time to be joining our team.

In return for joining us, we will offer you a whole array of benefits including:

– 25 days holiday plus 8 bank holidays

– Holiday buying and selling scheme

– A day off on your birthday

– 1000’s of online and high street discounts via Moorepay

– Investment in your training from day one, and continued support of your development throughout your career with us

– Social events and so much more

About the role:

As our Telephone Sales Agent you will contact our database of new pet owners and gain their continued custom, providing them with peace of mind and the best possible care and protection for their pets.

Key duties and responsibilities of our Telephone Sales Agent:

– Dealing with inbound calls from customers to assist and provide quotations and policies for various insurance products

– Making outbound calls to offer insurance quotations to existing customers and other warm leads

– Making accurate, rapid cost calculations and providing customers with quotations

– Ensuring customers are provided with the information they need to make an informed decision and purchase

– Identifying customers’ needs, highlighting product features and benefits of policies 

– Maintain customer records and take telephone payments in compliance with security protocols. ? Utilising skills gained learnt in training, closing sales using a consultative and confident approach

– Regularly achieving sales, service and productivity targets

– Respond to and follow up sales and/ or service enquiries using appropriate methods of communication

– Ensure existing information held is accurate and up-to-date 

– Ensure that you maintain an up-to-date knowledge of our products, processes and industry developments 

– Ensure all company and departmental policies and procedures are adhered too at all times

What we are looking for in our Telephone Sales Agent:

– Educated to GSCE level or equivalent 

– Proven successful background in a sales and customer focused environment 

– The ability and determination to consistently over achieve on productivity targets

– A creative, dynamic and smart approach to inbound and outbound sales 

– Competent in handling and working through customer objections 

– Strong negotiation and persuasion skills 

– Versatile, with the ability to adapt quickly to the changing needs of a rapidly developing business

– To have a genuine interest in the health and wellbeing of animals

– Computer literate (MS Office) with keyboard skills

Don’t miss out on this fantastic opportunity to join the Agria team – please click ‘apply’ now to become our Telephone Sales Agent, or visit our company website for a full job description.

All successful applicants are subject to a background and criminal record check.

Any personal data that you provide to us will be used for the sole purpose of processing your job application. This information will be kept for up to 6 months from the date that it is received on the basis of our legal obligation under employment law

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