Job Ref: 215335695

Date: 2021-12-07 14:40:21

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Sales Call Centre Manager

Supervises – 5-8 Team Leaders (75 Indirect reports)

Salary up to £60,000 per annum (realistic OTE of £90k-£100k)

Milton Keynes

The Company

Our client a UK based payments services organisation employing over 250 staff. They provide businesses with the products, tools and services that make it easier for them to control their transactions.

The company is growing with major plans for both the company and their offerings. As such, they are seeking talented, energetic and passionate indivdiuals to join their team and be part of their journey

About the Role

The company is seeking an exceptional Call Centre Manager to take on their successful appointment setting call centre in Milton Keynes due to growth and expansion. This role requires an experienced Sales leader who is passionate about driving teams to succeed. This individual will be responsible for leading, coaching and motivating a group of team leaders to enable maximum productivity and performance. They will need to be forward thinking in developing the team processes and individuals as the business continues to grow.

Key Responsibilities:

•Manage and motivate teams to achieve individual and team sales targets and associated KPIs

•Provide coaching and feedback to team leaders to ensure continuous development

•Work with the field sales managers to maximise conversion of appointments to successful sales

•Provide daily, weekly and monthly sales figures and MI

•Introduce fresh incentives to engage and drive the team

•Maintain a culture of customer excellence

•Maintain a thorough knowledge of the company’s products and services throughout the team

•Proactively seek out areas of opportunity to develop the Call Centre function

Skills & Experience:

•Ability to work under pressure in a target driven environment

•Proven ability to coach and mentor salespeople

•An excellent communicator – professional, polite and confident in leading a team of managers

•Can demonstrate influence and empathy

•Previous experience in telesales or sales management

•A want for earning potential and progression

•High degree of resilience

What we can offer you:

•Salary up to £60,000 per annum (realistic OTE of £90k-£100k)

•An uncapped commission scheme

•5% matched pension scheme

•Multiple company perks (discounted cinema, gym membership, restaurants and more)

•Healthcare Cashback plan

•Opportunities to progress within an expanding business

•25 days holidays (plus bank hols)

If you are interested in this role and have relevant skills and experience, please forward your CV using the attached link

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