Job Ref: 213495165

Date: 2021-04-07 13:33:10

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The last 12 months have been incredibly challenging for everyone, but despite this we’re proud to say that because of the hard work of our fantastic team members Bathstore/Homebase is GROWING! If you are hard working, passionate about customer service and looking to work for a company that will support you through every step of your career with us then we want to hear from YOU!

It’s a new and exciting era for Homebase/Bathstore and our Showroom matters more than ever. With the redevelopment of stores and their Showrooms across the estate, we’re on the lookout for creative and customer focussed team members.

The Role

As a Design Consultant your role will deliver memorable service to our customers right from the very start of their journey while choosing their new Bathroom. Your role will be to understand the customers’ needs and convert them into inspirational designs that meets and exceeds their aspirations and desires.

As a Design Consultant you will be:

* Delivering memorable service and an outstanding customer experience to deliver both my personal targets and total Showroom targets

* Supporting Showroom Advisors and other Team Members in taking leads through observational coaching and recognition.

* Finding inspirational solutions for our customer’s projects, providing an industry leading service, from the first meeting, right through to a full aftercare service

* Promoting all of our services including finance

* Supporting the Store Manager with the delivery of effective communications to ensure the showroom team are fully engaged and are kept up-to-date on all new products and services

* Aware of the external sales environment /carry out competitor visits using the observations to support Homebase performance

* Taking overall responsibility for the standards on our showroom, including the implementation of promotions

* Ensuring all customer journey data is on the CRM system in line with company requirements and GDPR guidelines

As a Design Consultant you will need

* Previous experience within a sales targeted environment

* Experience with a customer experience environment

* Experience of Using CAD to design for a third party

* Strong communication and relationship building

* Commercially aware

* Self-motivated

Benefits

* Commission Scheme

* 22 days’ holiday plus Bank holidays

* Uncapped Staff discount

* Company Pension & Life Assurance

* Bupa Anytime Healthline

* Bupa Discount Portal

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