Job Ref: 214305786

Date: 2021-07-28 14:32:29

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Customer Support Coordinator
MILTON KEYNES
UP TO £25,000 + BONUS
DallasWylde are currently recruiting for a leading PLC for a Customer Support Coordinator, to deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering exceptional service to the customer.
Job Summary
The Customer Support Co-ordinator (CSC) is responsible for the day-to-day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and contractors to undertake work in customers’ homes and assists in the coordination of CRM’s diaries.
CSC’s are responsible for the collation and management of information and data upwards for analysis and the escalation of customer issues, where appropriate.
Key Responsibilities –
* Keep purchaser’s plot file information up to date.
* Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
* Record receipt of all purchaser’s correspondence and respond within 3 working days.
* Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
* Issue instructions to Sub-contractors.
* Monitor and update NHBC claims if appropriate.
* Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28 day period.
* Record dates of customer visits and log all defects identified.
* Carry out all necessary calls in relation to the customer journey.
* Keep data system up to date at all times.
* Carry out general administrative duties.
You will have:
* Previous experience working within a similar environment
* Good understanding of Microsoft Office, Excel, Outlook
* Ability to handle complaints and difficult situations
* Good planning and organisations skills
* Problem solving and decision-making skill
* A polite, tactful and assertive attitude
* Patience and calmness under pressure
* Excellent communications skills
Desirable:
* NVQ levels 3 & 4 in customer services
* Experience working for a residential house builder ideally within the customer facing environment
* Good understanding of building regulations and legal obligations
Please apply today

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