Job Ref: 213420547

Date: 2021-03-24 09:59:12

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The Role

Customer Service Assistant x 3 vacancies – Ideal Bathrooms – Milton Keynes

This position is working for Ideal Bathrooms part of the Saint Gobain group who are the Global winners of TOP EMPLOYER (Apply online only).

Ideal Bathrooms are the UK's No.1 bathroom distributor and believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept.

Due to the national growth and development of the Ideal Bathrooms brand. We now have a number of opportunities for Customer Service Assistants to join our established team with our Milton Keynes Head Office. We are looking for confident relationship builders with strong Customer Service experience, whom have the ability to sometimes handle complex telephone enquiries. These additional team members will play a pivotal part of our brands customer service delivery promise.

The Role

As the Customer Service Assistant you will be responsible for acting as a liaison between customers and companies. Assist with complaints, orders, errors, account questions, cancelations, and other queries.

Ensures delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve enquires.

Skills Needed

Experience of building relationships with customers.
Excellent telephone manner
Excellent time management and personal organizational skills
Strong customer service background.
Able to provide evidence of working in a target related environment.
Always willing to go the extra mile to support the team
Ability to work to deadlines
Excellent communication skills
Strong attention to detail
Demonstrates a good level of negotiation skills with internal and external customers
Demonstrate the ability to resolve customer requests via phone, email, or other methods.

Benefits

Defined contribution pension scheme
Competitive Salary
Access to 100's of highstreet and leisure discounts, as well as a state of the art rewards system
As part of Ideal Bathrooms, you're automatically covered by the Saint-Gobain Life Assurance scheme
Plus plenty more!The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

You can find details of our 'Applicant Data Privacy Notice' here: https://(url removed)/sites/(url removed)/files/2021-03/Saint Gobain Applicant UK Ireland Data Privacy Notice Mar 2021 VF.pdf

Requirements

N/A

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