Job Ref: 214289283

Date: 2021-07-27 08:34:25

Apply Now

The Role

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a 'Top Employer' for 5 consecutive years. So if you want to know what it's like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as Customer Service Assistant.

You'll be working for Ideal Bathrooms in Milton Keynes. Ideal Bathrooms is one of more than 30 exciting Saint-Gobain brands in the UK

Is this role right for me?

First and foremost, we always want to recruit talented people that align well with our values and way of working. For this role in particular we are looking for someone with the following attributes:
* Customer focused
* Solution oriented
* Result and target driven
* Reliable and accountable
* Embrace change
* Resilient particular under pressure
* Energetic
* Open-minded
* Attentive to detail

Knowledge, Skills & Experience Required

Ability to build strong working relationships with customers
Awareness of Ideal Bathroom Products (beneficial)
Effective communication both written and verbal
Ability to work on own initiative and as part of a large team
Ability to work well under pressure
Have an excellent phone manner and the ability to adapt how you speak to certain people in varied situationsEnthusiasm and commitment to the role.

Key Results Areas

Understanding, anticipating and meeting the fundamental needs of both internal and external customers at all times and at all levels of the organization
Show a strong focus to meet customers' needs while also being able to proactively provide creative solutions when necessary.
Ability to put themselves in the shoes of the customer and change their perspective to understand the fundamental needs of others
Strong commitment and having a sense of ownership: personal responsibility for each call, order, return or query taken
Being an active part of change and show enthusiasm for it
Ability to be quick in action and mind when resolving a customer's query or complaint
Be open to take both positive or negative feedback, being open to try new ways of working and collaborating (internally and externally), to create a safe space where each and every one can express themselves to boost team spirit.
Be true to our General Principals of Conduct and Action, it means also exemplarity, integrity, respect and trust
Deal with customers and colleagues in a professional manner at all times.
Process sales orders and returns in a timely manner ensuring accuracy by following the set procedures in the sales office.
Ensure customers receive correct and relevant information with regards to any aspect of their experience with Ideal Bathrooms.About us

Are Ideal Bathrooms and Saint-Gobain an Inclusive employer?

We're working hard to be, and we're keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can't guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen

Apply Now