Job Ref: 213743411

Date: 2021-05-13 11:03:40

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The Role

We have an exciting opportunity for a Customer Service Assistant to join our team at Ideal Bathrooms, based in Milton Keynes. To act as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, cancelations, and other queries. Also to ensure delivery of excellent customer service through fast and accurate communication and coordinating with other departments to resolve enquires. If you have excellent customer service experience, we would love to hear from you!

Ideal Bathrooms are the UK's No.1 bathroom distributor and believe our service should be a shining example to the rest, where nothing is too much trouble and promises are always kept.

Due to the national growth and development of the Ideal Bathrooms brand. We now have a number of opportunities for Customer Service Assistants to join our established team with our Milton Keynes Head Office. We are looking for confident relationship builders with strong Customer Service experience, whom have the ability to sometimes handle complex telephone enquiries. These additional team members will play a pivotal part of our brands customer service delivery promise.

Hours: 30 hours a week across 4 days

Key Responsibilities

Use phone to reach out to customers and verify required information
Place or cancel orders, arrange credits and replacement products and resolving customer queries
Identify and maximize selling opportunities
Ensure all orders received are entered into theX eres system accurately
Suggest solutions when a problem occurs
Build and maintain business relationship with clients by providing prompt and accurate service so as to promote customer loyalty
Liaise between departments and customers to efficiently answer general enquiries concerning deliveries
Achieve team and individual sales targets as set by the Management Team within the agreed time scale
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team relationships existWhat we are looking for in a Customer Service Assistant

Knowledge of the bathroom industry
Minimum of 2 years customer service experience
Experience of building relationships with customers
Can demonstrate the ability to go the extra mile, to exceed expectations
Excellent numeracy skills
Excellent communication skills
Proficient at Microsoft Office (including Excel)
Demonstrates a good level of negotiation skills with internal and external customers
Ability to demonstrate effective interpersonal and influencing skills
Customer focused
Solution oriented
Results and target driven
Reliable and accountable
Embrace change with flexibility
Resilient, particularly when under pressure
Energetic, dynamic and personable
Open-minded and empathetic
Collaborative and supportive
Attentive to detail

You'll also get some great benefits

A defined contribution pension scheme
Competitive salary
Access to 100's of high street and leisure discounts, as well as a state of the art rewards system
As part of Ideal Bathrooms, you're automatically covered by the Saint-Gobain Life Assurance scheme.
Plus, plenty more!

Working for Saint-Gobain Brands

We are an inclusive employer and keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, what football team you support, taste in music, fashion sense or anything else that makes you, you!

We believe that working in a diverse business can be more enjoyable, teams can be more innovative, and make better decisions. We already employ many fantastic people from diverse backgrounds, but we still want to do more.

So, we are on a mission to make Saint-Gobain inclusive and accessible to all, with role models for you to look up to and learn from, no matter who you are!

The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role. We can't guarantee to meet all requests for flexibility when we are recruiting. But, we promise to listen.

Applicant privacy notice

You can find details of our 'Applicant Data Privacy Notice' here: https://(url removed)/sites/(url removed)/files/2021-03/Saint Gobain Applicant UK Ireland Data Privacy Notice Mar 2021 VF.pdf

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