Job Ref: 214021851

Date: 2021-06-21 11:37:02

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About Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to hold strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.

Scope & Purpose

The Business Development Manager will have strong interpersonal communication skills, a focus on organisation and enhanced multitasking abilities. B2B sales, marketing and strategic analysis are important aspects of this role, along with exceptional negotiation skills and the ability to close deals.

This is a new role at Celestra, created as a result of our expansion and the requirement to deliver more marketing support to our Sales and Account teams. A fantastic opportunity for a motivated and enthusiastic individual to actively contribute in the development of Celestra, where they can grow their skills and experience.

Person Specification

* Minimum of 5 years’ experience of selling and developing IT or EPoS Services and Solutions in a similar role, or proven experience in New Business Development, where both customer service and sales are priority.

* Be a brand ambassador for Celestra.

* Ability to lead and motivate internal and external stake holders with the ability to set and transition new services and solutions.

* Operational knowledge and experience of IT and EPoS Deployment and Services within the Hospitality and Retail sector

* Determined negotiator, striking the right balance between communication and conversion.

* Excellent interpersonal skills: ability to build a productive network both internally and externally.

* Ability to promote a culture of growth through sales across the business, educating team members on best business practices and techniques for increasing effectiveness.

Primary Competencies

* Being the main point Development contact at a required level for all Clients within a given portfolio or territory

* Developing and maintaining a positive relationship with all clients, through excellent interpersonal skills, with the ability to build a productive network and long-term engagement.

* Providing regular sales forecast and updated CRM to assist with business planning and understanding.

* Regularly liaising with existing clients to identify new business opportunities.

* Proactively and progressively developing a growth pipeline, closing all possible opportunities to achieve the required sales and performance KPI’s as set for the individual roles, territories, or client base.

* Ensuring all clients understand the services and solutions on offer from Celestra.

* Ability to evaluate and understand and respond accordingly without delay to opportunities and RFP’s.

* Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement.

* Understand the target markets, including industry, Company, project, Company contacts, and which market strategies can be used to attract clients.

* Collaborate with Project teams to ensure that requirements are met.

* Maintain relationships with current clients and identify new prospects.

* Suggesting new projects and development ideas to tap into new markets or clients.

* Overseeing the rollout of new contracts and services to the client.

* Providing detailed information and reports to the directors of the company as and when required.

* Carrying out analysis and produce reports on a monthly and as and when required basis.

Innovation & Accountability

* Ability to quickly identify patterns and trends along with what is missing to generate effective solutions to address any gaps.

* Ensure the solutions provide a positive customer experience are profitable, cost effective and maximising sales.

* Is willing to consider new ways of working and try other people's ideas as well as their own.

* Works to build a strong relationship with the vendor and ensure that communication is efficient and effective for internal and external stakeholders

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