Job Ref: 214388655

Date: 2021-08-09 09:47:06

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The Ambition and responsibilities of the role

Key Result Areas and Competencies:

Operations:

* Support with daily workload and delegation to the team for both Workshop and Shop Floor

* Supervise work, check completion and deliver to expectation set by line manager

* Understand all process and procedures and set the example for others

* Demonstrate good practice with seasonal guidelines, campaigns and merchandising principles

* Support with maintaining store environment and housekeeping standards

* Support senior management to coach the team

Controls:

* Understand daily operations and how to set up the Workshop and Shop Floor

* Compliance with all back of house procedures and staff searches

* Understand company policy and rules regarding security measures and demonstrate compliance with these

* Understand and carry out cashing up and ensure process and controls are met

Sales

* Understand how to maximise servicing and sales opportunities and ensure an exceptional customer experience in line with customer and business requirements

* Understand product features and benefits, ensuring knowledge is kept up to date in line with new products

* Understand KPI targets and expectations to achieve results

Technical Skills

* Understand how to check, assemble and correctly build bikes, undertake repairs and all levels of service

* Hold a recognised cycle service qualification or completion of the Evans Cycles qualification

* Understand and comply with all health and safety procedures

* Manage the booking process for services and repairs

* Consistently meet agreed build and servicing targets

* Complete safety checks and fit accessories

* Advise and recommend products and services to suit customer need and budget

* Use skills and knowledge to drive workshop KPI’s

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