Job Ref: 212721436

Date: 2020-11-09 14:05:07

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Customer Service Advisors

Temporary for 3 weeks initially – possibility for extension

Shifts available are

Working 8 hours per shift between the hours of 12:00-Midnight

5 out of 7 days including every other weekend

The Package whilst temping

£9.53ph between the hours of 12.00noon and 11pm

£11.43ph between the hours of 11pm to Midnight

Plus a quarterly bonus available if extended

The Place

Charles Tyrwhitt produces the finest menswear, with timeless style and no compromise on quality. To top this off they provide exemplary customer service, with a pinch of British charm thrown in for good measure.

The Role

We are looking for experienced and well-spoken individuals who have a passion for delivering great customer service. Previous experience in a similar role is desirable. You will be first point of contact to Charles Tyrwhitt customers all over the world in a busy, high volume, supportive contact centre. You will play a key role in delivering exceptional service to all Charles Tyrwhitt customers first time, every time.

Take inbound calls from customers when they are placing orders
Inform customers of deals and discounts available, upselling additional products
Help with any enquiries i.e. where's my order, how much is delivery, cancellations and complaints
Offer 24/7 email and web chat service

We are looking for

Experienced and well-spoken individuals who has a genuine passion for delivering great customer service.
Previous experience in a customer service or sales role is desirable.
A charming and engaging telephone manner

You will work with a friendly family like team who have lots of fun at work.

Please submit your CV ASAP to be considered for a start ASAP

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy

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