Job Ref: 213589747

Date: 2021-04-21 13:19:43

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Payment Support Advisor / Rent Collection / Debt Recovery

Kents Hill, Milton Keynes

Full Time

Permanent

£31,000

Would you thrive in a job that is making a real difference to people’s lives in your region?

Our client is more than just a financially strong Housing Association, they are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for their customers. They provide additional, critical services to support the most vulnerable but they also build shared ownership and outright sales for those who want to get on the property ladder.

They are passionate about communities and they are committed to being a Learning Organisation, developing talent to deliver service goals and supporting the next generation into a career in Housing.

About the role:

They are currently seeking a Payment Support Advisor to have day to day responsibility for collecting rent arrears and any other housing related debts owed to the organisation whilst working respectfully and proactively with customers to enable them to take control of their debt and remain in their home. Your main responsibilities will include monitoring accounts and implementing collection procedures; negotiating agreements for the repayment of debts and preparing and serving all paperwork for the service of notices, possession proceedings and evictions. You’ll also prepare cases and represent the organisation at court, apply for direct payments from the local authority or DWP where appropriate and make referrals to internal and external support services promptly to ensure that customers receive the support required to prevent tenancy failure.

What they’re looking for:

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Experience of rent collection or other debt recovery

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Experience of dealing with customers who have vulnerabilities and may be in crisis, experiencing high levels of stress or suffering from mental ill health

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The ability to deliver an outstanding, customer focussed service

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A high level of emotional intelligence with the ability to recognise these emotions and be able to handle situations calmly, respectfully and professionally

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Strong problem solving and decision making skills

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Excellent organisational and record keeping skills

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Knowledge of Open Housing would be advantageous

What they offer:

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Annual leave up to 30 days

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Generous defined contribution pension scheme – employer contribution up to 10%

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Life assurance (2x salary)

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Generous sick pay

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Free car parking

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Numerous learning and development opportunities including qualifications

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Paid professional subscriptions (max 2 if both relevant to role)

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Agile working

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Medicash counselling (helpline and face to face)

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On-site wellbeing activities including massages

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Free annual flu jabs

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Plus lots more!

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to customers, great at your job and with a ‘can-do’ attitude, our client wants to hear from you.

Our client is committed to implementing their Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

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