Job Ref: 213169480

Date: 2021-02-11 13:58:19

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Salary – £18,000 + Commission OTE £28,000

Countrywide are currently looking to recruit a Sales Consultant to work as part of their General Insurance Sales Team.

You will be motivated and driven to succeed with a desire to achieve retention and conversion targets, as well as delivering a high level of customer service.

You will work well in a team environment ensuring quality and professional standards are adhered to in line with the team objectives

Examples of what you will be doing:

* Arranging new or adding benefit to existing General Insurance products for our customers.

* Servicing leads received from colleagues within the Countrywide Group

* First line of communication for all sales related General Insurance Calls

* Demonstrate achieving required standards to drive sales results and team success.

* Achieve Quality standards set out by Governing bodies to sell insurance products to our customers competently

* Demonstrate Quality through assessment and observation of calls and respond to feedback sessions to ensure standards and controls are adhered to.

Examples of how you will do your job:

* Use superb interpersonal skills to build professional relationships with existing customers to encourage brand loyalty and improve retention opportunity.

* Deliver exceptional service to customer through intelligent selling and retention by matching customer`s needs to our relevant products and services.

* Take personal responsibility for delivering quality, retention and service targets, through focused inbound and outbound telephony campaigns.

* Take personal accountability for each customer you interact with and ensure queries are resolved at first point of contact where possible.

* Ensure all customer interactions and activities adhere to internal standard and external regulatory requirements.

Experience you have that will set you up for success:

* Proven success in background of sales and retention

* Strong negotiation and persuasion skills.

* Ambition and determination to succeed whilst ensuring the customer receives and excellence of customer experience.

* Positive, self-motivated and able to work on own initiative and deal with simultaneous activities.

* Ability to work in a team and share best customer practice with team colleagues to ensure the goals of the team are achieved as well as individual goals and targets.

Other helpful things to know:

* Competency in Microsoft applications including Word, Excel, and Outlook.

* Experience using computers for a variety of tasks.

* Experience of a Telephony sales or customer service role would be desirable but not mandatory

Rewards:

* A clear path for career progression within Countrywide is set out in the financial services department.

* OTE £28,000

* 22 days holiday

* Pension

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