Job Ref: 214346834

Date: 2021-08-03 12:20:45

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Customer Maintenance Operative

DallasWylde are exclusively recruiting for a Customer Maintenance Operative for one of our most loyal clients based in Milton Keynes & Northampton area.

About the role:

The Customer Maintenance Operative is responsible for the day-to-day remediation of issues in customers’ homes including snagging, painting, carpentry and finishing. This role takes ownership of ongoing customer issues as required. The role coordinated with the Coordinators to ensure the correct resources are available to undertake work in customers’ homes, on the appointed date in order to resolve the identified issue (s).

Main Duties Include: Day to day maintenance including painting, and carpentry, HQI houses, home inspections, booking customer work in looking after and stocking work van, snagging. You will be involved when Production finishes, through to handover.

Key Responsibilities:

* Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc. and any other duties as directed by the CSM.

* Undertake the co-ordination of work as required.

* Undertake any inspections of issues as required by the CSM.

* If more materials are needed, source them efficiently and with agreement of the CSC team Responsibilities

Customer Service

* Undertake regular customer liaison with customers in their homes.

* Undertake regular liaison with the Customer Support Department to ensure they are kept fully up to date.

* Have the ability to remain calm and collected when faced with difficult customers, and situations, so a high level of personal integrity and respect for others is essential.

* Have the ability to communicate accurately at the same level of understanding with the customer.

* Behave in an honest and trustworthy manner at all times

Cost control

* Plan and carry out work in a safe, cost effective manner.

* To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team.

* Account for expenses and produce accounts weekly

Health and Safety

* Ensure that Health and Safety is followed, and site regulations are adhered to.

* Demonstrate a good understanding of NHBC standards

If would like to learn more, please apply today by calling (phone number removed)

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