Job Ref: 213139254

Date: 2021-02-05 12:27:04

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Business Support Consultant
Caldecotte Lake, Milton Keynes
£17,000 per annum

We are looking for an exceptional individual to join our team as a Business Support Consultant based at our head office in Milton Keynes.

You will be an integral part of the team, delivering a world class service to all Countrywide customers whilst supporting with administrative duties in relation to both mortgage and insurance applications and processes.

Examples of what you will be doing:

* Administration of mortgage application fees.

* Administration of general insurance policies from application, underwriting, inception and through to renewal.

* Supporting Countrywide Mortgage & Protection Consultants and external Business Partners with queries relating to Mortgage, General Insurance and Protection business.

* Maintaining appropriate communication with customers and internal or external stakeholders.

* Working toward and exceeding Service Level Agreements alongside Productivity and Quality measures.

* Assuring that all amendments to business written is documented in accordance with the Financial Services Sales Process.

* Developing a full knowledge of all systems and processes and continue to develop and maintain skills

* Adhering to best practice processes in line with FCA regulation and internal standards.

* Working as part of a team and creating `world class service` in line with our Countrywide values.

Experience you have that will set you up for success:

* Exceptional team player who can also work on own initiative

* Good communication and administration skills

* Ability to achieve set targets

* Experience working in a team where customer focus is made a priority

* Previous experience of working in a general insurance and/or financial services industry would be an advantage.

What we can offer you:

* 37.5 hours per week Mon to Fri

* 22 days holiday plus Bank Holidays with increase on length of service

* Full training, coaching and development

* Onsite free parking

* Pension scheme

* Access to our award winning `Under One Roof` scheme offering huge savings on all things property related

* Company discounts with O2, cinema, restaurant visits and many more…

Our Purpose:

We bring people and property together: "Whatever you need, we have the expertise and the network to help. Property can be complex so that`s why we`re here – to help you realise your goals, and turn your dreams into a reality".

Our Values:

Personal: We are a people business. We treat everyone with respect. We care about our customers and about each other. We work hard as a team and have fun when we can.

Responsible: We always try to do the right thing. We listen and we take time to understand. We always tell the truth, even if it`s bad news. We take responsibility for our actions. When things go well, we celebrate our success. When we get it wrong, we say so and learn from our mistakes.

Straightforward: We keep it simple. We deal with complicated things so our customers don`t have to.

Passionate: We love working with property. We work hard, because what we do really matters

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