Job Ref: 214258488

Date: 2021-07-22 09:34:32

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As an Account Co-Ordinator, you will provide comprehensive administrative support and coordination to meet the requirements of the Account Teams, ensuring consistent and proactive support to the FM Operation. The role requires the ability to work under minimal direction and communicate effectively with other staff. A flexible approach with statistical, computer and administrative skills is required.

Shift pattern starting at either 7am, 8am or 9am to be agreed with Manager.

Principle Duties and Responsibilities, but not limited to:

* Coordinate the workflow for all client and internal requests, to ensure effective completion of work in accordance with SLAs;

* Liaise with customers and operational delivery teams to arrange all sub-contractor reactive maintenance visits and manage end to end;

* Liaise with customers and operational delivery teams to arrange all sub-contractor service visits as per the PPM regime;

* Maintain CAFM logs, ensuring accurate information is obtained and entered to demonstrate progress to the client, providing an internal audit trail;

* Obtain and upload all relevant Sub-Contractor compliance documentation and PPM paperwork against work orders and ensure the CAFM system is populated with ‘in date’ service records/sheets;

* Review sub-contractor service records/sheets and raise ‘follow on’ work orders where required, assigning to the correct resource and priority;

Please see the job description for full details.

Minimum Qualifications, Certifications and Training required

* GCSE English and Maths or equivalent

Essential Knowledge, Skills and Experience for this role

* Good written and spoken English and a good level of numeracy.

* Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.

* Good IT skills including Microsoft Office – (Excel and Word).

* Excellent telephone and communication skills.

* Previous experience of an administration role in an operational environment is essential.

* Excellent customer service skills.

* Aptitude and willingness to undertake further technical and business training (e.g. IOSH Managing Safely).

Salisbury Group was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. Why do we do this? It’s simple. We know that buildings are better places to be when they are looked after by people who care.

We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.

We are present right across the UK at more than 1,000 sites and over 11 million square feet of premises. Our services include engineering maintenance, security, cleaning, compliance, reception, energy solutions and more

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