Job Ref: 214118783

Date: 2021-07-03 07:00:45

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Established in 2014, with multiple branches across the UK, Staffing Match has gone from strength to strength and are class leading suppliers of temporary and permanent workers. We service a whole host of industries from Industrial, Driving, Commercial, Hospitality & Catering, Aviation and Managerial placements. Due to rapid growth within the business we currently have an exciting opportunity for an onsite Account Manager

Onsite Account Manager
Based in mk
£23-£27K Depending on experience
Days – 08:00-17:00 (flexibility required)Operational Focus

Proactively manage the day to day operational issues of the temporary workforce as designated by the Client requirements, contract KPIs and Staffing Match processes
Ensure a constant available pool of fully compliant staff are available to fill bookings.
Ensure that performance targets, service level agreements and regulatory requirements are met
Regularly monitor and manage the compliance targets & procedures
Recruit, train and manage Staffing Match Account Coordinators, when required
Ensure accurate and timely completion of all administrative duties including, where appropriate, payrollClient & People Focus

Build and maintain effective client relationships with key contacts, line managers and temporary workforce
Work effectively and efficiently to achieve the KPIs set out in the SLA
To build strong relationships between client management, temporary workforce, and resourcing team
Understand the peak recruitment needs of the client and, in conjunction with the resourcing team, develop a resourcing strategy to meet the business requirements
Ensure that all queries/issues raised by the customer are dealt with promptly and in a professional manner
Ensure that new starter reviews are conducted in line with the SLA and that any issues are escalated to the client and Operations Manager / Operations Director as required
Manage the attendance of all temporary workers on assignment through the holiday, granted absence, lateness and conducting RTWs in a timely fashion, liaising with the delivery centre where appropriate
Ensure that a regular update is given to the Operations Manager / Operations Director to ensure that all queries and concerns are dealt with in a timely fashionRecruitment & Process Focus:

In conjunction with the resourcing team, co-ordinate the recruitment activity to ensure we recruit an effective temporary workforce as designated by the client
Deliver new starter induction process where applicable, ensuring all candidates are aware of what is required of them and the support they will receive from Staffing Match
Ensure that all administrative duties are carried out within a timely fashion with emphasis on quality and accuracy
Provide an accurate and timely payroll process for the temporary workforce including all aspects of timesheet processing, payroll administration and issue resolution
Always work in a legally compliant manner
Ensure all relevant client checks are completed prior to assigning candidates to a bookingKey Skills

Previous on-site high-volume account management experience
Effective communication – verbal & written
Client facing skills and a natural relationship builder
Ability to resolve problems and manage expectations
Confidence and conviction
Attention to detail
Can work effectively under pressure
Logistics / Manufacturing knowledge desirableKey behaviours and style indicators

Enjoy working with people
High energy and a desire to succeed
Flexible – prepared to work varying shift patterns
Driven by performance and results
Innovative
Can work under pressure
Team player
Ability to work alone
Initiative
Approachable
Adaptable
Ability to motivateIf you are looking to take your career to the next level and join one of the fastest growing recruitment agencies in the UK please apply to be considered for an immediate interview

For more detail please call Laura on (phone number removed)

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