Job Ref: 215102507

Date: 2021-11-08 12:53:44

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Team Leader

Milton Keynes

£35,000

Permanent role
Your main duties as a Team Leader will include:

Providing Leadership, motivation and development to your team of 9 agents
Supporting your team by removing roadblocks which prevent the delivery of Operational services
Drive the delivery of services against KPI's and SLA's
Build and maintain relationships with other internal operational functions to deliver a cohesive end-to-end operational service
Identify system and process enhancements that are impacting the quality and timeliness of their services and make recommendations to resolve these
Understand transactional timings and volumes of the workload within your area of responsibility, review resources regularly to ensure sufficient resource is allocated to ensure services are delivered in line with customer expectations and company goals
Support training and provide coaching to ensure services are delivered in line with customer expectations and company goals
Carry out regular performance reviews in line with Schneider review process
Provide regular coaching and feedback to maximise your teams effectiveness
Carry out training needs analysis to identify training requirements to support individual development and succession planning
Manage payroll and all related queriesExperience required :

People management experience is key

Good analytical skills

Demonstrate ability to work under pressure

Lean thinking background

Role advertised: 08th November 2021

If you feel you have what it takes to be the Team Leader, please apply today because we'd love to hear from you!

Ascendant Recruitment is one of Milton Keynes and Northampton's leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, Twitter and LinkedIn.

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