Job Ref: 214462616

Date: 2021-08-18 13:50:53

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My Client is looking for a Customer Sales Administrator. The duties of the Customer Service Sales Administrator vary from prices enquiries to aftercare sales enquiries.

All key aspects of the role:

Handling all incoming customer queries and questions via emails/phone.
Providing quotations.
Processing orders correctly in a timely manner as per procedures.
Maintaining customer prices when required.
Dealing with customer queries in regard to pricing, orders, stock availability, delivery status.
Ensuring that customers are kept informed about progress of orders, informing customers of any delay.
Working closely with internal departments and accounts managers to achieve best outcome for customer orders and requests.
Producing despatch notes and liaising with freight forwarders.
Referring problematic issues to management. 
Resolving customer complaints and issuing debit/credit notes as needed.
Maintaining an accurate Customer Relationship Management (CRM) database by creating and updating client information.
Handling payment transactions over the phone when necessary.
Monitoring, completing the weekly KPI.
Ad Hoc Administrative duties from time to time with the customer service manager.
Adhering to a company’s policies and procedures at all times when assisting customers.
Profile required:

Immediate Start.

Experience in working in a customer service or internal sales environment since 2 years min.

Experience of SAP is a plus however training will be provided.

Pro-active, reliable, self-motivated with strong communication skills willing to contribute to the wider team.

Ability to multi-task.

Experience of Excel.

These are temporary assignments for approximately 6 months and then develop to permanent positions.  The equivalent salary of Administrators is £13.00ph (£24,500) and therefore we are willing to pay the right candidate an hourly rate up to this.  The hours are Monday to Friday, 09.00hr to 17.00hr with a 45 minute break – total 36.25hrs per week. 

Due to the current situation with Covid-19, our employees are working from home 60% of the time.  We will provide the candidate with a laptop to access our network and any other equipment/stationery. 

Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we’re sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!

1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business

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