Job Details
Job Ref: 213132531
Date: 2021-02-04 13:14:42
Salary information: £28,000 – £30,000 per annum (25 days holiday plus 8 days bank holidays, 5% employer pension contribution, Employee Assistance Programme, Access to discounts, Death in Service Life Assurance Scheme)
We are looking for a responsible Office Manager
who will be in charge of our reception area, acting as our company's ‘face’ and ensuring our visitors are properly welcomed. Your duties will also include coordination of all front desk activities.
You should possess a pleasant personality together with a dynamic professional attitude to supervise and lead our team. You should also be able to deal efficiently with complaints and have a solid customer service approach.
Key duties of the role will be: –
· Act as the face of the office greeting all visitors to the office.
· Answering the main office telephone line and directly enquiries as required.
· Use a range of software, including email, spreadsheets and databases, to ensure the efficient running of the office.
· Manage online and paper filing systems.
· Production of Care Diaries for each client on a regular basis.
· Develop and implement new administrative systems, such as record management
· Record office expenditure and manage the budget
· Organise the office layout and maintain supplies of stationery, equipment, uniforms and personal protective equipment.
· Maintain the condition of the office and arrange for necessary repairs.
· Work closely with the operations, nursing, and central services teams to deliver projects as required.
· Management and booking of internal and external meetings rooms and hotels are required.
· Ensure DSE assessments are completed for all office staff and appropriate action taken through line managers if appropriate.
· Collate information as required for senior management.
· Respond to customer enquiries and complaints
· Ant other reasonable duties are required by management.
Office Manager requirements are: –
· Previous experience in office manager role in a fast-paced environment.
· Good knowledge and understanding of health care and social care regulations and standards.
· Complies, at all times, with the Company’s legal and regulatory policies and procedures and importantly quality ethos.
· Ability to interpret compliance and auditing information and manage trends.
· Competent user of MS Office; good IT literacy
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