Job Details
Job Ref: 215415674
Date: 2021-12-20 18:09:06
Head of Data Services
Permanent
Milton Keynes
£60,000 – £70,000
We are recruiting for a Head of Data Services to join a UK leading expert in its field based in Milton Keynes.
The purpose of this role is to manage both office and field teams responsible for the day-to-day delivery of data services to customers, including the management of 3rd parties who contribute to the service delivery. The job also involves understanding changes in the energy industry and preparing for these changes by way of understanding the impact on systems, processes, and structure.
JOB RESPONSIBILITIES
* Leadership, motivation and development of team leaders and their wider teams working in operational back office.
* Operating business processes effectively and efficiently to deliver high-quality and high-performance services to customers.
* Creating and executing a consistent, efficient, and customer-focussed delivery model.
* Monitoring & reporting of performance.
* Development and implementation of new ideas to address performance and quality issues.
* Identification and management of delivery issues and risks.
* Working with Customers to understand and address their needs.
* Ensure Compliance to facilitate business growth.
* To manage internal relationships with other internal operational functions such as Customer Services, Portfolio Managers and Field.
* To manage key 3rd party relationships of providers of goods and services to the Data Services.
* Support to the commercial sales and bidding process.
* Work with Compliance and Quality Manager.
* Host yearly audits to demonstrate compliance levels.
* Keep abreast of changes in the industry and facilitate changes required to ensure compliance maintained through changes.
* Budgetary responsibility for the department.
SKILLS & EXPERIENCE REQUIRED
* Good level of written and spoken English
* UK Utilities knowledge
* 5+ years management experience
* Proven track record within service delivery organisations
* Sound commercial awareness
* Must be highly analytical
* Good knowledge of process management and improvement activities
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