Job Ref: 215019002

Date: 2021-10-28 09:48:49

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Service Excellence:

• Supporting Workplace Manager with Site Audits.

• Responsible for driving standards, Mitie Values, and our Guest Journey.

• Supporting team training on company standards (i.e. Standard Operating Procedure (SOP)

• Responsible for leading operational delivery by example.

Strategy:

• Supporting and ensuring team members have objectives in place that are reviewed on a regular basis.

• Supporting and identifying innovation opportunities within their site.

• Responsible for managing site projects.

• Supporting the Reception Manager in any wider business projects.

• Supporting the development of a culture of continuous improvement and innovation.

QHSE & Wellbeing:

• Accountable for investigating any close calls, dangerous occurrences or incidents that are reported.

• Responsible for delivering QHSE related toolbox talks, Risk Assessments, and safety related communications to all team members.

• Responsible for the health and wellbeing of their team.

• Consult with the Reception Manager on any improvements relating to health, safety, and environment when required. To report and notify the Reception Manager of any accidents, incidents and near misses immediately.

Innovation:

• Responsible for implementing innovations on site, ensuring team members adapt to change in the appropriate way.

• Consult with Reception Manager of any operational concerns which could impact project/change.

People & Productivity:

• Responsible for team morale.

• Responsible for following all Mitie policies and procedures.

• Responsible for leading by example.

• Responsible for effective time management of themselves and all team members.

· Responsible for arranging cover for annual leave and unplanned absence when required.

Engagement, Culture & Communication:

• Responsible for promoting Signature engagement and communications initiatives

• Responsible for sharing all communications in a timely and effective manner

• Responsible for recognising great performance using all company reward and recognition schemes available

• Responsible for ensuring that the team live and work within company values and behaviours

• Responsible for submitting weekly updates to the reception manager as required

Client Relationship:

• Supporting and liaising with the Network Rail client as and when required.

• Responsible for involving team in client initiatives.

• Consults with line manager on the delivery of the client values and objectives.

Main duties

· To assist and support the Reception team when required to sign in visitors, issuing the health and safety brief, answering, and solving telephone queries and booking meeting rooms for our clients.

· Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio-visual equipment, internal auditing and staff passes report.

· Managing and maintaining our meeting room facilities, completing regular checks, and assisting with audio visual when required.

· Responding to the Reception Inbox making sure all emails are replied to in a timely manner.

· Managing the Condeco account, troubleshooting.

· To answer the telephone within a timely manner using the correct greeting.

* To transfer all calls in an efficient, professional, and personal manner.

* To remain constantly aware of security and report or act upon any suspicious event or person.

· To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office.

· To oversee the operational service delivery of the Front of House team.

· Aligning and collaborating with all service lines and contractors operating within Milton Keynes.

· Be a key driver in delivering an exceptional service every day.

· To build professional relationships with key stakeholders to develop knowledge of personal requirements.

· To act as the central point of contact for the Front of House team.

· Support with audits and inspections and use data to drive improvements and efficiencies.

· Attend and formulate actions from monthly service reviews.

· Collaborate across the rest of the portfolio to ensure consistency.

· To create a culture of innovation and to present suggestions and initiatives.

· To represent Signature in a professional and personal manner always.

· To ensure appearance is maintained to our grooming standards.

· To attend any training sessions requested by the management team.

· To assist all guests and MITIE/Signature clients with any reasonable requests.

· To comply with Signature standards for absences/ sickness.

· Key contact for the Front of House Team, when the Reception manager is absent from site.

· To act in the absence of reception supervisor to support senior management team on site.

· Managed rooms – report and manage faults and issues through to completion via the Facilities Management Team.

· To liaise and report to Workplace Manager any high-profile meetings.

· Coordinate team so that they can attend daily ops meetings and managers meetings.

· Provide Adhoc reports on occupancy, condition, and usage

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