Job Ref: 215019006

Date: 2021-10-28 09:48:50

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General:

To represent Signature in a proficient, professional and personal manner always.

To ensure appearance is maintained to our grooming standards.

To attend any training sessions requested by the management team.

To assist all guests and MITIE/Signature clients with any reasonable requests.

To report any faults or health and safety concerns to the relevant person or department, first point of contact would be the Workplace Manager or Front of House Manager.

To comply with Signature standards for absences/ sickness.

Front of House Coordinator:

Covering the Reception desk when required to sign in visitors, issuing the health and safety brief, answering and solving telephone queries and booking meeting rooms for our clients.

Effective management of administrative tasks such as, but not restricted to; monthly visitor figures, no show report, stock take of audio visual equipment, producing the Signature Network Rail newsletter, internal auditing and staff passes report.

Managing and maintaining our meeting room facilities, completing regular checks and assisting with audio visual when required.

Responding to the Reception Inbox making sure all emails are replied to in a timely manner.

Managing the Condeco account, troubleshooting, solution finding and delivering support on launch of Condeco in new sites.

Elements of travel to relieve other sites if needed (Full licence holders would be preferred but not essential).

Taking ownership and maintaining the hospitality area, ensuring stock is always full up and the area is clean and presentable.

Weekly stock checks and ordering of stationary for office supplies.

Attending our daily operations meeting alongside the Team Leader to communicate any issues, successes or concerns our front of house team have.

Proactively assisting with any events our clients require support on.

Managing the front of house rota and holiday tracker on a regular basis.

Reviewing the security check list ensuring all faults have been corrected or logged to maintenance.

Proactively responding to any raised close calls within the meeting room suite, reception or the hospitality area.

Completing layout changes for our meeting room suite making sure the clients’ needs are met.

Ensuring all health and safety posters and leaflets are up to date and relevant.

Being the representative on behalf of the team for the engagement team.

Maintain up to date health and safety folders, with direction from the regional front of house manager.

Telephony

To answer the telephone within a timely manner using the correct greeting.

To transfer all calls in an efficient, professional and personal manner.

Security

To remain constantly aware of security and report or act upon any suspicious event or person.

To regularly liaise with the Building security/ onsite Building Manager to ensure we are aware of an issues/risks that may affect the office

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