Freight Forwarding

Job Details

Business Development Strategy

* Participation in the creation, development, and execution of the Business Development strategy within the Commercial & Business Support function.

* Model the company values in day to day interaction internally and externally

* Support both sales and branches in achieving their respective business objectives in the most efficient and effective way possible.

* Making targeted telesales introductions & appointments with customers, both new & existing.

* Profiling of the new customers based on size, vertical market and buying behaviour

* Documenting required information and actions taken in CRM (Sales Force)

* Repeating telesales customer contact at regular intervals & in accordance with daily measured KPI’s

Qualification & Support of new accounts

* Qualification of new prospects by applying the Global Sales Process

* Profiling of the new customers based on size, vertical market and buying behaviour

* Documenting required information and actions taken in CRM

* Assisting sales with making appointments with customers where appropriate and log in CRM.

* Support credit checks for new customers prior to submitting quotations, in line with GSP & credit management policy

* Provide spot & standard quotes to the customer

* Handle customer commercial questions (technical, pricing, invoices, consulting)

* Handle ad-hoc complaints of customers

* Identify new business opportunities (SA, KA, STA)

CSA Portfolio

* Deliver the defined service level (Product and Service Building Blocks)

* Plan specific activities to ensure realization of the Sales Goals

* Identify cross selling opportunities & communicate same to the corresponding Business Unit

* Identify & execute necessary frequency of contact per CSA

* Identify and capitalize on new opportunities

* Review and update customer tariffs as and when necessary to protect profitability

* Ensure CRM usage and compliance by recording all actions, discussions, next steps, agreements, quotes etc. in CRM

* Provide complete and timely information regarding new business to concerned parties within network

* Identify and act on external marketing opportunities

Complete all available G-Campus training modules relevant to your sales function, consult with superior