Job Ref: 212895460

Date: 2020-12-11 15:11:06

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Field Product Manager

We have an opportunity for an experienced customer focused Product specialist with experience of the Chemical treatment or related industry.

The employer is a large international organisation.

You could currently work as a product engineer, an account manager, a sales engineer the most important experience is chemicals and customer care and client experience.

Based from Home OR office one in Berkshire one in the North

Purpose

Deliver expert timber treatment product advice to create optimum customer satisfaction. Working closely with the sales and technical departments to improve the customer journey from new product launch to chemical plant conversions

Responsibilities

Provide customer technical product support services remotely, and at customers’ premises

Identify and solve customer product issues by collaborating with the sales, production and technical teams to troubleshoot for root cause

Evaluate recurring product issues and communicate information to stakeholders to try and achieve resolutions

Ensure stakeholders are kept up to date with developments and progress of issues

Advise existing and prospective customers on technical aspects of products

Assist in new product launches and conversions by providing customer support

Assist and support internal and external training on the industrial use of products, on an ad hoc basis as required

Assist and input into the development of the company’s product development plan from a commercial point of view

Write, review and revise SOPs, risk assessments and COSHH forms to continuously improve systems

Work always with due regard to company and legislative health, safety and environmental requirements and acting to minimise risk in order to avoid injury, ill-health and environmental damage.

Understand and work in accordance with the company’s Zero Harm culture, values, policies and certifications (e.g. ISO standards)

Manage own development needs, participate in and support training programmes required by the company to improve overall performance

Audit customers at regular intervals (usually bi-annually), in accordance with the company and customer audit plans. Complete auditing training as necessary.

Knowledge, skills and experience

Applied science or engineering degree or equivalent qualification

Applied science or engineering degree or equivalent qualification

Two years’ + experience in a product support environment = Chemicals

One year’s experience dealing with commercial customers

Experience of a laboratory, or chemical plant manufacturing environment

Experience of carrying out or assisting conducting audits

Five years’ experience in a product support environment

Three years’ experience dealing with commercial customers

Experience working in a laboratory environment

Two years’ experience of carrying out customer audits

Knowledge and skills

Intermediate level computer literacy

COSHH

Conduct risk assessments

Intermediate level computer literacy

Understand the timber treatment process

In depth knowledge of preservation chemicals (flexible)

Understand basic chemical and physical analysis

COSHH

Conduct risk assessments

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