Job Ref: 214809743

Date: 2021-10-04 14:34:39

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Data Services Analyst

Part Time 22.5 hours per week

Permanent

£25,000 (pro rata)

Milton Keynes

Hybrid working

We are recruiting a Part Time Data Services Analyst for an ever-evolving energy business based in Milton Keynes.

This role would suit an enthusiastic and motivated individual, possessing excellent communication skills and a sound knowledge of Excel.

The individual should enjoy working in a fast-paced environment and be able to manage their time effectively.

Job responsibilities

* Process data in accordance with contractual deadlines

* Through regular reviews of procedures and internal working practices, identify areas of inefficiency and suggest appropriate improvements

* Attend, where relevant, any customer meetings to promote and provide technical detail on data retrieval services

* Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets

* Provide support to your colleagues on complex data queries by sharing skills and knowledge

* Working closely with the other teams to ensure that customers receive a high-quality service and that both internal and external service levels are met

* Produce and update procedural documentation to support new and amended services

* Document and assist in the resolution of customer complaints, escalating where necessary

* Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement

* Take full ownership of issues, and to ensure timely, effective resolution

Skills and experience

* Good level of written and spoken English

* Good level of Microsoft office packages (Excel, Word, etc)

* Previous Customer Service experience

* Previous data collection or energy experience desirable

* Analytical minded individual

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