Job Ref: 214623314

Date: 2021-09-09 15:46:53

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About your role

Football's English Premier League is the most famous league for the world’s most popular sport. In this role your focus is on managing the order-to-delivery process, ensuring fast and reliable order fulfillment for Premier League licensed products to customers in the UK and across the world. The customers will be a mix of the biggest global sport brands and the local sport retailer. Over time you will also get involved in other team sport programs across several sports.

Your responsibilities will include

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Accurate and timely entry of orders onto the order management system.

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Liaising with customers to confirm orders, gather additional information as necessary and keep them informed of progress.

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Checking progress, lead-time and quantity for each order.

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Liaising with planning/purchasing to ensure customer orders are prioritised and progressed appropriately and service levels are met.

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Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.

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Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.

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Liaising closely with the relevant Regional Account Manager for the Country/Region to help deliver sales objectives and address the needs of customers.

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Running and monitoring reports for designated customer base (daily or weekly depending on the area).

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Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.

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Dealing promptly and effectively with customer requests and queries

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Liaising with Credit Control/Finance to resolve all invoice queries.

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Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.

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Building close relationships with all internal and external contacts to constantly improve information flow and the order process.

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Maintaining accurate and up to date customer records and price lists in the systems.

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Collating information and producing reports as required.

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Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.

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Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

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Coordinate new account set-up

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Coordinate RFID queries

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Schedule machine maintenance visits

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