Job Ref: 213384587

Date: 2021-03-18 07:34:46

Apply Now

Changing the way the world thinks about waste.

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 7,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management.

Help us make a difference as a Waste Management Executive / Customer Services Representative within our Corporate and Broker team based from our offices in Aylesbury with a variable working location of home working and office. You will be joining a well-established, fun and energetic organisation. We are passionate about providing great customer service whilst ensuring that we work together to create a great working environment.

A quick look at the role.

It is a full-time position (37.5hrs per week) with 3 separate shift patterns which are – 08:30 – 16:30 / 09:00 – 17:00 / 09:30 – 17:30. Staff should be available to work any of these shifts.
The annual basic salary is – £19,000 and there is a bonus on top of this which equates to £700 per annum.
The office is based near to the entrance of the Gatehouse Industrial Estate with easy access to Aylesbury town centre/local transport routes.
All staff are eligible for a quarterly bonus which is focused on individual ‘quality of calls'….ensuring we are doing all we can for the customer in a timely and efficient manner.
You will be working within our Corporate and Broker Customer Service Arena. Our customers are broken down into sectors and as part of a team of 8-10 staff, you will support a specific sector such as; Facilities, Utilities and Brokers etc.
All successful candidates go through a 2-week training programme with ongoing classroom and side by side support once solo.Why it's an opportunity not to be wasted.

Across the department we handle on average (phone number removed) inbound calls per day and this is then distributed across the sector teams depending on what customer is calling.
On top of inbound calls, we handle on average 2000 emails per day which are again distributed amongst the sector teams.
Other administrative tasks include;
Proactive outbound calls to advise customers on changes to services etc.
Data cleansing customer data to ensure we hold the most up to date records.
Setting up of temporary contracts.
Collating reports for our customers to let them know detail around the disposal of their waste..
The regular types of queries you will receive via call/email include (but are not limited to) –
Service bookings – customers arranging an empty of their container(s).
Missed collections queries which may be due to adverse weather conditions, road closures/traffic etc.
Understanding where the driver is on his route.
Service amendment queries – I.e. – increasing the number of containers.
Temporary skip requests.Requirements

Here's what we require:

Experience within a customer service environment.
Knowledge of the Waste Management Industry (desirable).
Computer literate (Microsoft Office packages including e-mail).
Ability to manage own workload effectively and efficiently.
Able to communicate effectively in writing, on a 1:1 basis and by phone with a range of people including management, team members and internal/external customers.
Organised with the ability to plan and prioritise effectively.
Experience in problem solving activities and root cause analysis.
Ability to keep to strict deadlines.Benefits

And here's why you'll love it at Biffa.

Competitive salary which is £19,000 per annum plus an annual bonus equating to £700 per annum.
Staff have 24 days holiday a year plus 8 Bank Holiday days (32 in total) with the opportunity to buy and sell holiday.
Free parking on site.
Biffa offer ongoing support to all staff which opens the door to a number of great internal progression opportunities. We have had staff from Customer Services move into: Account Management, Operations, HR, IT, Marketing and Recruitment to name a few.
Generous pension scheme.
Medical and dental scheme.
Retail and leisure discounts.
Holiday and travel discounts.
Bike to work scheme.
Plus much more…..Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn

Apply Now