Job Ref: 215824758

Date: 2022-02-15 21:19:13

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Role: Customer Care Representative
Salary: £25,000 – £30,000
Location: Milton Keynes (Hybrid – Office / WFH)

Do you have strong administration and excellent customer service skills? Do you have experience in dealing with supply chain management? Do you understand Inventory Management and shipping terminologies?

With a heritage of 250 years, our client is shaping the future of food, fragrances and beauty industries. Providing organic, natural ingredients to uncover new and exciting solutions, they are at the forefront of innovation.

In this Customer Care Representative role, you will be the central link between the supply chain, the customer and the operations and sales teams to ensure the client's requirements are met in the most efficient and cost-effective way. You will nurture strong relationships and act as the voice of the customer within the business, managing the sales order process through to shipment for assigned customers and affiliates.

Main Responsibilities:
*Execute Customer Care strategy and follow global guidelines, managing customer expectations and building strong relationships.
*Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant.
*Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate.
*Actively work with the customer care team on delivering superior customer experience
*Day to day communication and collaboration with customers, operations and sales.
*Resolve request for order changes, issues and handle customer complaints and inquiries.
*Prepare Debit and Credit notes, process quality notifications and Customer Returns.
*Proactively collect Customer Forecast and collaborate with planning on information relating to demand planning and stock positions.
*Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.
*Provide coverage and support accounts for other team members as necessary.
*Participate to Customer visits and presentations when required.

Skills & Requirements:
*2-3 years in the customer care/ supply chain management industry including customer facing role
*Customer focused with excellent customer Service Skills
*Great time management with the ability to act swiftly and accurately
*Effective negotiation, conflict resolution management and problem-solving skills
*Strong knowledge of SAP and associated processes
*Microsoft Office expertise
*Interpersonal and communication skills
*Demonstrated Customer Relationship Management
*Basic Inventory Management knowledge
*Understanding of Incoterms and Shipping Terminology
*Knowledge of Lean/Six Sigma, (white/yellow belt)

Profile Resourcing is acting as an Employment Agency in relation to this vacancy

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