Job Ref: 215498604

Date: 2022-01-06 22:27:41

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Changing the way the world thinks about waste

At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 9,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management..

A quick look at the role

The Corporate Account Support Manager manages the commercial relationship between Biffa and its corporate clients. The role will cover financial performance, growth and development, contractual negotiations, meeting the relevant KPI's and SLA's, compliance, customer satisfaction and retention and innovative solutions.

Why it's an opportunity not to be wasted.

Primary interface between the company and specific corporate clients
Responsible for ensuring business account plans are implemented, service success, contract compliance, retention and pricing negotiations

Retention of corporate clients, through positive relationships and growth of service provision to ensure the achievement of budgeted revenue for the full year
Manage the tender and/or benchmarking (preparation, editing and delivery) and 'Response for Information' (RFI) processes for clients and identifying new development opportunities to deliver profitable growth
Complete customer reviews and present management information using Power BI
Assist depots and customer services in resolving issues arising from sites, which could include health and safety, container changes or the introduction of alternative services
Ensure customer debt position is maintained in line with contractual commitments
Proficient engagement at all levels to enable negotiation, influencing and communication both internally and externally to deliver long term benefit to all parties
Route causing of QLS issues that result in either invoice delay or the production of credits, including supporting the Account Director or Manager in the resolution of queries relating to payments on accounts within the sectorRequirements

Confident with all Microsoft applications including advanced level Excel

Analytical with the ability to understand numerical data
Experience of building and maintaining customer relationships
Disciplined and able to deliver to tight deadlines and targets
Well organised with excellent attention to detail
Articulate and confident with high standards of verbal and written communication
Ability to work in partnership with internal departments, (potential) customers and other organisations
Robust and resilient, able to absorb pressure and respond positively
Ability to deal with conflict and negotiate / manage the appropriate outcome
Ability to handle confidential information appropriatelBenefits

And here's why you'll love it at Biffa.

Competitive salary and bonus
Car or allowance
Ongoing career development and coaching – because if you don't grow, we don't grow
Performance bonus
Generous pension scheme
Retail and leisure discounts
Holiday and travel discounts
Bike to work scheme.

Dedicated to diversity.

At Biffa we believe different ideas, perspective and backgrounds are key to developing a creative working environment that delivers real results. It's why you'll find us championing diversity and equality at every turn

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