Job Ref: 214043735

Date: 2021-06-23 14:28:39

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Account Manager

An exciting position has become available for a full-time Account Manager based in Aylesbury. The successful candidate will earn £25,000 to £30,000 dependent on experience. The candidate will work Monday to Friday 9am-5pm.

You will have the full support of a passionate team to help you succeed as well as the freedom to work independently.

Role Requirements

You will need to have a sales background with knowledge or experience of standard Accounting practices.
Excellent interpersonal skills at all levels with the ability to work alone or within a team.
The ability to work well under pressure, be proactive, inquisitive, quick to learn, well organised and able to multi-task with attention to detail.
Drive and desire to succeed in order to reach company and personal goals
Excellent Customer Service and relationship building skills
Sage knowledge would be an advantageous but full training will be given to the right candidate.
Knowledge of website content maintenance is desirable
Search engine optimization practices is desirable
Role Responsibilities

Be the point of contact for existing Education customers for non-technical issues.
Maintain and optimise the relationship ensuring customer satisfaction while exploring and identifying up-selling opportunities.
Manage customer communication for ad-hoc Sage and company projects and new developments
Main contact for customers wanting more information or to order additional products or services and the subsequent quotations, order confirmations and sales processes.
Engage with decision makers throughout the Sales process – understanding the needs, pressure points and struggles of our Clients.
Maintain the business pipeline for past/present/future opportunities and ensure CRM is up to date.
Provide presentations and proposals.
Manage initial communications and administration regarding software upgrades as applicable, liaising with the upgrade team.
Keep abreast of product developments and changes that affect customers, ensuring a clear communication process and follow through.
Liaise with relevant colleagues & suppliers to resolve customer issues.
Complete regular customer care calls to our existing clients and identify any outstanding needs.
Monitor and maintain our monthly subscription renewals.
Organise and manage Customer mornings
Ensure that CRM is completely up to date with all customer information & activity
File, archive and manage all project related information efficiently.
Prepare weekly, monthly and ad hoc reports for the Management team.
Assist with planning, travel arrangements and organisation of meetings.
Company  

Our client is a Sage Business Partner that sells, supports and develops Sage accounting software.

They are proud to provide a full range of Sage 200 products and services to many types of businesses.

The company have achieved Sage 200 Business Partner of the Year 2020 in recognition of their services, support and reputation in the industry.

Why should you apply?

The chance to join a well-established company
The opportunity to become part of a hardworking, dedicated team
To showcase your knowledge and experience
22 days holiday plus 8 bank holidays
Pension scheme
Free car parking.
If you’re the ideal candidate our client is looking for, please send your CV by clicking the APPLY button

Keywords: Account Manager, Sage, Pipeline, Content Maintenance, CRM, Client Facing, Communications, Administration, Sales, Customer Service, Search Engine Optimization, SEO, Sage Business Partner

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