Job Ref: 213608811

Date: 2021-04-23 14:10:38

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Description:

The OTR Order Management Coordinator ensures Order entry Quality and Integrity.

Key responsibilities/essential functions include:

Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met.
Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers.
Provide an excellent level of service for our customers. Specifically when answering customer phone calls including price enquiries, order updates, stock enquiries and sales leads.
Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on OTD optimization.
Ensure orders validation, compliance and approvals before Order Entry.
Own and update timely key dates using local operating mechanisms and reports.
Daily follow up of customer credit documentation and inventory.
Give shipping and billing instructions in accordance with contracts terms and conditions.
Follow shipment, installation, application via reports.
Follow up on collections issues due to OTR.
Provide root cause on defect analysis.
Monitor and coordinate daily logistics traffic from warehouses.

Required Qualifications:

Experience in project management or order management.
Fluent English.
Proficient user of Microsoft Office
Self-motivated and able to work independently as well as in a team
Able to manage a number of different tasks and manage competing priorities
Previous experience in administrative and/or order management role
Customer Satisfaction Oriented.
Team player.
Ability to use Systems and work in a matrix environment.
Good understanding of the OTR process.
Proficient at understanding how the Order Configuration process works (Oracle).
Good Product knowledge.
Excellent Verbal and written communication.

Preferred Qualifications:

Project Management.
Transportation & Customs.
eOM, Oracle.

Quality Specific Goals:

Knowledge and understanding of all Global Privacy and Anti-Competition Policies (including but not limited to GE Healthcare HIPPA Guidelines, NEMA Regulations, etc.) and operates within them to ensure that no company policy or US / Int'l Law is broken.
Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.) and operate within them to ensure that no company policy or US / Int'l Law is broken.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality & Compliance training within the defined deadlines.
Identify and report any quality or compliance concerns and take immediate corrective action as required.
Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

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