Technical Customer Service Specialist– Based Milton Keynes

We are currently recruiting for a market leading global healthcare organisation with an extremely exciting new opportunity working as a Technical Customer Service Specialist. The position will be office based in Milton Keynes.

Are you passionate about Customer Service and Healthcare? Do you naturally put the customer at the heart of what you do and at the same time capable of standing your ground to keep processes harmonised and standardised? Are you a person who feels comfortable multi-tasking and has a positive attitude? If yes, then please get in touch!

Key Responsibilities

Ensure that all returned products are dealt with effectively in accordance with the applicable documented service manuals and standard operation procedures.

Order stock and check inventory of spare parts for inhouse or third-party repair centre.

Provide analysis of returned goods to ensure that the after-sales service is continuously improved.

Support Customer Service Department with regards to technical questions and provide general technical support for customers (internal and external) and report Quality issues and Customer complaints to the Quality Assurance department.

Ensure the availability and delivery of consumer product and support software technical training to Business Partners, Distributors, and employees.

Organise and provide product technical training to Business Partners, pharmacies, and end users.

Prepare reference documents, technical presentations, FAQ lists, Direct to Consumer templates and troubleshooting guides.

Prepare warranty claim reports.

The ideal candidate

A minimum of 3 or 4 years of relevant experience in a (technical) service environment, preferably in Healthcare with high focus on Customer Satisfaction.

Native English speaker preferred. Full proficiency in both written and verbal English is an absolute must. Additional languages are welcome.

Strong communication skills and professional approach to customers

Enthusiastic individual eager to learn new things

Strong presentation skills or experience training others

Basic knowledge of the Medical Device Directive EEC 93/42, IVD EEC 98/ and related international standards

Basic knowledge of Quality Management systems ISO 9001 and ISO 13485

Ability and willingness to travel internationally

Excellent technical understanding with relevant practical experience and an ability to quickly grasp technical concepts is a must.

Knowledge and experience related to electronic medical devices is a clear advantage.

Excellent communication skills and the ability to transform technical information into accessible product documentation and product trainings for a variety of audiences.

Good knowledge of Microsoft Office 365

Core Competencies

Transparent

Entrepreneurial

Passionate about customers

Making it happen

Total team player

Thorough

Recruitment process:

2/3 stages

Excellent salary and benefits package available

If you want to hear more about this role, please send us your CV by clicking 'apply now