Job Ref: 212470946

Date: 2020-09-21 15:24:11

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Are you a driven Biomedical Scientist with Haemostasis experience? Are you capable of reading and understanding scientific and technical documentation? Do you have excellent communication skills and demonstrable customer service experience?

If so, we have an exciting opportunity to join a market leading healthcare and diagnostics supplier as a Haemostasis Application Specialist. This scientific position is responsible for assisting new and existing customers via telephone, email and face to face visits with the training, installation and validation of their instruments. The successful candidate will:

· Provide comprehensive and consistent support to customers via phone, email or onsite
· Troubleshoot queries and provide good technical and logical solutions to customer queries
· Create and deliver presentations to customers, organising customer training onsite and in the laboratory
· Ensure stakeholders receive excellent scientific and technical support throughout the life of their instrumentation
· Work towards personal and business KPI's and SLA's to ensure that support, installations and training courses meet companies expectations and guidelines
· Ensure all training, installation guides, SOP's and regulatory documentation is maintained and updated

Skills:
· Excellent communication skills, both written and verbal
· Degree educated – preferably within Biomedical Science (Haematology) or similar
· Demonstrable knowledge of Haemostasis (Coagulation) – essential
· Ability to read and understand detailed scientific literature and technical documentation
· Methodical and organised with excellent attention to detail

This position requires a confident knowledgeable person with drive to achieve results in their specialist technical and administrative area of expertise. A good communicator and personable nature with good social skills this person will be able to effectively communicate, build relationships and install confidence at every customer interaction. The role involves concepts, equipment, ideas and problem solving requiring a sound depth of knowledge and expertise to visualise solutions, overcome obstacles and leave customers with a positive outcome. The person fulfilling this role should be driven, constantly learning and adapting to changes in the environment around them. A person who is continually looking to improve themselves and the working environment

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